Ernst & Young recently reported that halfway through 2011, private equity activity decelerated due to the European debt crisis, the U.S. deficit reduction gridlock, and increasing worry about the slow […]
Articles By: Hitachi Solutions
Microsoft Dynamics CRM Activity Feeds vs. RSS Feeds
Yesterday I had an interesting question—What is the big deal about Activity Feeds? We’ve had the ability to have RSS feeds in CRM since version 3.0, but they weren’t widely […]
Private Equity Shops Rely on CRM 2011 to Improve Operational Efficiencies and Overcome Rising Scrutiny
The private equity industry now has over $1 trillion in total assets under management according to the New York Times. Despite its vast size and influence, the industry is being […]
Outlook 2010: Synchronization Logs in Unread Messages Folder - Microsoft Dynamics CRM
If you use CRM in Outlook 2010, you may see messages like this show up in your “Unread Messages” folder: First, don’t be alarmed—this is not an error—this is a […]
Provide Five-Star Service and Maximize the Value of Customer Relationships with CRM 2011
Recently, I came across the American Express® Global Customer Service Barometer from 2011, which reports on consumer sentiment concerning the state of customer service in America. Interesting survey findings include […]
Customer Effective: FinServ and Microsoft Dynamics CRM - A Growth Platform for Investment Banks
Despite the widespread interest and anticipation of the high-profile Facebook IPO, investment banking revenues have recently been declining. Fees from underwriting, capital raising, trading activity, mergers and acquisitions, corporate reorganizations, […]
Customer Effective: FinServ; Liberating Users from Oracle Siebel CRM with Microsoft Dynamics CRM
In 2003, Siebel CRM was the clear market leader, with 45% CRM market share. 2003 was also the year Microsoft launched Dynamics CRM. The Microsoft Corporation was a Siebel user at […]
Customer Effective: Private Equity Microsoft Dynamics CRM Webinar is Now Available
Customer Effective recently presented a webinar highlighting Microsoft CRM for Private Equity firms. In the webinar, we discussed how PE firms are leveraging Customer Effective: Private Equity to gain better […]
Big News in Dynamics CRM Q2 2012 Update: Mobile iOS and Android Versions, Cross-browser Support, Social Upgrades
Microsoft announced today that the next service upgrade (due between April and May of this year) will include a number of big enhancements. At the hart of these updates is […]
Synching Phonecall Phone Numbers to Outlook in Microsoft Dynamics CRM
If you schedule phone calls in Microsoft Dynamics CRM, you will notice that they synchronize to Microsoft Outlook as tasks. This is great, as you will see them from Outlook, […]
Microsoft Dynamics CRM Activity Feeds vs. RSS Feeds
Yesterday I had an interesting question—What is the big deal about Activity Feeds? We’ve had the ability to have RSS feeds in CRM since version 3.0, but they weren’t widely […]
Private Equity Shops Rely on CRM 2011 to Improve Operational Efficiencies and Overcome Rising Scrutiny
The private equity industry now has over $1 trillion in total assets under management according to the New York Times. Despite its vast size and influence, the industry is being […]
Outlook 2010: Synchronization Logs in Unread Messages Folder - Microsoft Dynamics CRM
If you use CRM in Outlook 2010, you may see messages like this show up in your “Unread Messages” folder: First, don’t be alarmed—this is not an error—this is a […]
Provide Five-Star Service and Maximize the Value of Customer Relationships with CRM 2011
Recently, I came across the American Express® Global Customer Service Barometer from 2011, which reports on consumer sentiment concerning the state of customer service in America. Interesting survey findings include […]
Customer Effective: FinServ and Microsoft Dynamics CRM - A Growth Platform for Investment Banks
Despite the widespread interest and anticipation of the high-profile Facebook IPO, investment banking revenues have recently been declining. Fees from underwriting, capital raising, trading activity, mergers and acquisitions, corporate reorganizations, […]
Customer Effective: FinServ; Liberating Users from Oracle Siebel CRM with Microsoft Dynamics CRM
In 2003, Siebel CRM was the clear market leader, with 45% CRM market share. 2003 was also the year Microsoft launched Dynamics CRM. The Microsoft Corporation was a Siebel user at […]
Customer Effective: Private Equity Microsoft Dynamics CRM Webinar is Now Available
Customer Effective recently presented a webinar highlighting Microsoft CRM for Private Equity firms. In the webinar, we discussed how PE firms are leveraging Customer Effective: Private Equity to gain better […]
Big News in Dynamics CRM Q2 2012 Update: Mobile iOS and Android Versions, Cross-browser Support, Social Upgrades
Microsoft announced today that the next service upgrade (due between April and May of this year) will include a number of big enhancements. At the hart of these updates is […]
Synching Phonecall Phone Numbers to Outlook in Microsoft Dynamics CRM
If you schedule phone calls in Microsoft Dynamics CRM, you will notice that they synchronize to Microsoft Outlook as tasks. This is great, as you will see them from Outlook, […]