Updated · Originally published
Top Reasons Why Our Customers Choose Microsoft Dynamics CRM 2011
- Value When considering factors that affect total cost of ownership – such as licensing, services, training, deployment, administration, and maintenance – Microsoft Dynamics CRM is regarded by many customers and industry analysts as one of the best CRM values in the industry.
- Familiarity Since Microsoft Dynamics CRM sits within Outlook there is a natural fit and familiarity customers appreciate. No other CRM tool out there will have tighter Outlook integration.
- Leadership There is comfort and security in aligning your business investment with a vendor like Microsoft. With their strong balance sheet and long term commitment to business application innovation it makes Microsoft Dynamics CRM a solution that will return its initial investment many times over.
- Choice Choose the best model for your organization. Host the software yourself or have Microsoft host it for you. License the software and pay for it upfront or over time.
- Flexibility It’s really a big ball of clay. With point and click customizations, role based security and powerful development tools Microsoft Dynamics CRM can be easily adapted to any organization’s specific needs.
- Insight Microsoft Dynamics CRM provides users with powerful business intelligence capabilities like real-time dashboards, inline data visualizations and flexible reporting. This allows for quick visibility into the performance metrics that matter most to your organization.
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By Ryan Plourde, ForgeXRM,



"I don't do business with those who don't make a profit because they can't give the best service." - Richard Bach
There is no other CRM tool out there that has tighter Outlook integration better than Microsoft Dynamics CRM. That's why I truly appreciate it. It lets me focus on more on improving my business. It feels great to have a better and