Automate Field Service Operations with Dynamics 365 Field Service

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Microsoft Dynamics 365 Field Service is a Field Service Management software that streamlines field service operations and provides advanced automation and tracking functionality. Let’s walk through some key features of this robust solution.

  • Automated Preventive Maintenance: Move to a proactive service model through Predictive Maintenance and Corrective Maintenance that combines monitoring and predictive maintenance with IoT diagnostics, planning, maintenance, asset management and inventory on the same platform. Improve efficiency by automatically setting up recurring work orders automatically for maintenance schedules daily, weekly, monthly, quarterly, or annually.
  • Mobile Application: Technicians in the field often need access to data remotely, update their work orders on-the-go, or access customer information while out in the field. The Microsoft Dynamics 365 Field Service mobile application answers all of these requirements. Customer demands are centralized in D365 through the technical mobile app via a cell phone, or tablet which is accessible online or offline.
  • Automated Scheduling Capability: Automatically schedule work orders and other schedulable resources to the most appropriate field agent. Efficiently match the best field agent to a work order based on availability, proximity and the required skills for the job.

This Field Service solution offers tools that help provide a proactive service model, asset management and maintenance and technician scheduling and dispatching capabilities, optimize tasks through field service mobility. In this way, Microsoft Dynamics 365 Field Service equips technicians with everything they need to increase first-time fix rates.

Interested in Microsoft Dynamics 365 Field Service features? Read more here: 

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