Articles By: Unify Dots

Unify Dots's Logo Improve One Touch Resolution rates with Microsoft Dynamics 365 Customer Service

First contact resolution (FCR) or One Touch Resolution rates serve as an important indicator of customer support success and is a crucial element of customer relationship management (CRM). Microsoft Dynamics …

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Unify Dots's Logo How to Improve Seller Productivity with Microsoft Dynamics 365 Sales

Discover how take control of the entire Sales Process with the help of Microsoft Dynamics365 Sales.   When you’re managing a sales team, chances are you come in for work …

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Unify Dots's Logo Resource Scheduling Optimization in Microsoft Dynamics 365

The effective management of scheduling resources to perform a task remains a challenge for many organizations despite the increases in automation and productivity.  Resource Scheduling Optimization is an add-on capability …

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