Articles By: Unify Dots

Unify Dots's Logo CRM in Airlines: Flying High with AI and Microsoft Dynamics 365

Empower airlines to streamline and optimize customer interactions by implementing Customer Relationship Management (CRM) systems. In this article, we will delve into the transformative influence that Microsoft Dynamics 365, featuring […]

Unify Dots's Logo Automate Field Service Operations with Dynamics 365 Field Service

Microsoft Dynamics 365 Field Service is a Field Service Management software that streamlines field service operations and provides advanced automation and tracking functionality. Let’s walk through some key features of […]

Unify Dots's Logo What’s New in Microsoft Dynamics 365 Customer Service

The latest release of Microsoft Dynamics 365 Customer Service CRM Software delivers notable enhancements. Let’s take a look at the latest features of this powerful Customer Service Solution around Microsoft […]

Unify Dots's Logo Improve One Touch Resolution rates with Microsoft Dynamics 365 Customer Service

First contact resolution (FCR) or One Touch Resolution rates serve as an important indicator of customer support success and is a crucial element of customer relationship management (CRM). Microsoft Dynamics […]

Unify Dots's Logo How to Improve Seller Productivity with Microsoft Dynamics 365 Sales

Discover how take control of the entire Sales Process with the help of Microsoft Dynamics365 Sales.   When you’re managing a sales team, chances are you come in for work […]

Unify Dots's Logo Resource Scheduling Optimization in Microsoft Dynamics 365

The effective management of scheduling resources to perform a task remains a challenge for many organizations despite the increases in automation and productivity.  Resource Scheduling Optimization is an add-on capability […]


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