Updated July 2, 2025 · Originally published September 10, 2013

With the advent of Microsoft Dynamics CRM 2013 right around the corner, this guide reveals the upcoming enhancements to start preparing users for the upcoming 2013 release of the next major version of Microsoft Dynamics CRM.

The guide is broken down in five investment areas: user experience, process, tablet and mobile, enterprise collaboration, and platform enhancements.

We’re especially excited about the cleaner form interface, flexible guided processes, and the increased options around mobile and tablet experiences.

ForgeXRM develops innovative solutions that drive productivity and empower businesses to achieve more with the Microsoft Power Platform and Dynamics 365.

With our deep specialization, industry-leading CRM solutions for Insurance and Wealth Management, and Add-Ons for Project Management and our configurable XRM Grid Control, we accelerate innovation and empower businesses to maximize their CRM investments.

Contact ForgeXRM today. We’d love to connect and learn more about your goals and explore how ForgeXRM + Microsoft can support your organization’s needs.

By Ryan Plourde, ForgeXRM, www.forgexrm.com

By Ryan Plourde, Principle and Owner, ForgeXRM

As Founder of ForgeXRM, I bring 30+ years of experience helping businesses streamline operations and strengthen relationships through CRM/XRM solutions built on Microsoft Dynamics 365 and Power Platform. My focus is on delivering tailored software solutions that solve real business problems, whether you're managing people, products, or processes. Previously, I founded AbleBridge, a leading Microsoft Partner/CRM solutions provider acquired by Crowe LLP, where I led the firm’s Microsoft practice.

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