Microsoft Discloses Global Availability And New Features For Microsoft Dynamics CRM Online

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By Marcia Doron, Altico Advisors

I read this on the Microsoft News Center and thought I’d share it with our blog readers.  Convergence 2010 was a great forum for emphasizing Microsoft’s road map for the Dynamics business.  The keynote address focused on how Microsoft is delivering on its Dynamics business vision by providing customer-driven advancements across the Microsoft Dynamics CRM and ERP applications to help organizations embrace change and seize opportunities that drive enduring business success.

As part of that address, it was announced that the May 2010 service update for Microsoft Dynamics CRM Online will deliver seamless integration with Microsoft Dynamics GP, new language support, portal accelerators, and cloud-based developer tools that help improve business connectivity.  Also disclosed was the road map for the expected international availability of the next generation of Microsoft Dynamics CRM Online to 32 markets worldwide.

Thus, “the competitive differentiator for Microsoft” will be “the value customers derive through a consistent and world-class user experience and well-designed interoperability across our solutions.”  This is reinforced by the fact that the “upcoming Microsoft Dynamics ERP and CRM releases…work well together and take advantage of existing IT investments.”

Offering New Innovations With Microsoft Dynamics CRM

Continuing on its commitment to deliver the best value in the industry to more than 22,000 customers and 1.1 million users, the May 2010 service update for Microsoft Dynamics CRM Online, available at no additional charge for Microsoft Dynamics CRM Online customers, focuses on improving the connectivity of the business to other systems, data and people through developer tools and resources. Key details include the following:

Expanded language support for Microsoft Dynamics CRM Online. The May 2010 service update is the first wave for moving Microsoft Dynamics CRM Online into international markets with multilingual capabilities for North American customers who have departments or teams with French, Spanish or Brazilian Portuguese language requirements.

New Portal accelerators. The service update adds new Portal accelerators for Microsoft Dynamics CRM Online. These accelerators include Event Management, eService and Partner Relationship Management and allow organizations to extend their reach and extend the power of CRM to external constituents.

New developer tools and resources. The service update provides new developer tools in the updated Microsoft Dynamics CRM Software Development Kit (SDK) to enable the connection of Microsoft Dynamics CRM Online with other on-demand and on-premises applications and services such as Windows Azure.

Microsoft Dynamics GP and Microsoft Dynamics CRM integration.  A new built-in integration framework for Microsoft Dynamics GP and Microsoft Dynamics CRM enables customers to easily connect the two systems to help provide business insight and improve user productivity across financials, supply chain, and sales and service. The integration is supported with both on-premises and cloud versions of Microsoft Dynamics CRM for Microsoft Dynamics GP 2010 and Microsoft Dynamics GP 10.0.

Disclosing the road map for international availability, Microsoft announced that it is slated to expand the next release of Microsoft Dynamics CRM Online to 32 global markets in the second half of 2010. In addition to the U.S., Canada and Puerto Rico, those markets are Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Spain, Sweden, Switzerland and the United Kingdom. Customers can get Microsoft Dynamics CRM as a service in those markets today, with solutions and consulting from an extensive network of Microsoft partners.

I only wish I knew a few more languages, but for now I’ll just say that I think this is marvelous, merveilleux (French), maravilloso (Spanish), and metzuyan (Hebrew). 

Submitted by Altico Advisors, Microsoft Dynamics CRM Partner for Massachusetts (MA)

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