There are many reasons to be excited about Microsoft’s newest version of CRM, . Although the beta version won’t be released until September, word has already spread about the benefits this version will offer including:
Improved Integration
CRM 2011 is going to have an enhanced integration with Microsoft Outlook and . While working in Outlook you will now be able to access CRM without ever leaving your current screen or opening a new window. In addition to improved Outlook capabilities, CRM 2011 works with SharePoint so that users can easily create SharePoint document repositories and access files directly within CRM.
Role-Tailored Functionality
If you have used other Microsoft Dynamics products you may already have experienced the value in role-tailored functionality. This customization, available in CRM 2011, allows for the removal of onscreen ‘clutter’ providing users with fast access to the relevant information they need.
Familiar User Interface
The contextual CRM Ribbon delivers consistent Microsoft Office navigation and a familiar user experience, thus minimizing the learning curve for new CRM users.
Customizable Cloud Solution
Developers now have the ability to create and deploy custom code for Microsoft Dynamics CRM Online using powerful tools, such as . Powered by .NET Framework 4, they can also incorporate Microsoft Silverlight, Windows Communication Foundation and Language Integrated Query into their cloud solutions.
Whether you are in the market for an on premise or hosted CRM solution, Microsoft Dynamics CRM 2011 is the new standard that all other CRM systems will be measured against. Now the only challenge will be waiting until the beta release in September to experience it yourself.
For additional information on the right CRM solution for your business contact us today.
Posted by Nicole Kirkpatrick of FMT Consultants, LLC,
