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Rimrock Corporation

The Different Spectrums of Microsoft Dynamics CRM: Sales, Marketing, and Customer Service

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Microsoft Dynamics® CRM has come a long way since its early days. Sure, it’s a great customer management tool and everyone knows it. But what many of you don’t realize is that it can now do so much more. Check out the different spectrums of Microsoft Dynamics CRM:

Sales:
Microsoft Dynamics CRM helps you see a full view of customer interaction and sales opportunities. Take advantage of a highly intuitive interface and embedded Microsoft Office capabilities to boost sales productivity, streamline sales cycles, automate lead management, and gain insights to drive more sales.

Marketing:
Microsoft Dynamics CRM helps you plan, implement, and measure more effective marketing campaigns. It is flexible, easy to use, and engineered to fit your business. You can transform every touch point into a marketing opportunity and harness the undiscovered potential within your customer base. With marketing management and automation software from Microsoft Dynamics CRM, you can market more effectively, improve productivity, and gain actionable insight into your marketing campaigns.

Customer Service:
Microsoft Dynamics CRM helps you deliver value with integrated interaction and knowledge management. Transform your customer service into a strategic asset with Microsoft Dynamics CRM customer service solutions. With a 360-degree view of the customer, your agents can resolve issues quickly and reduce handling times with advanced customer service software. By automating processes, you can also reduce costs and help to ensure consistent customer service is delivered across all touch points.

Microsoft Dynamics CRM also gives your employees the information they need to make important decisions for the company. Accurate and timely data is a necessity in today’s competitive world.

If you have further questions on the different spectrums of Microsoft Dynamics CRM, please contact info@rimrock.com or call 877-801-ROCK [7625] to get a free trial of Microsoft Dynamics CRM. The 20 years of experience we here at Rimrock Corporation can provide ensures that your implementation will be a success. Rimrock Corporation also offers a full line-up of Microsoft Dynamics classroom training suited to your needs and your schedule to help your staff maximize the power of the software solution.

By Jonathan Taub with Rimrock Corporation, Ontario Microsoft Dynamics CRM Partner

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