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Gartner, one of the world’s leading information technology research and advisory companies, recently completed an independent Analysis of Microsoft’s Dynamics CRM offerings and the report’s number one recommendation is at the heart of Microsoft’s CRM strategy: “Any size company that has a Microsoft technology stack should consider Microsoft Dynamics CRM for automating sales force automation …

Leverage the Microsoft Technology Stack – Gartner Analysis of Dynamics CRM Read More »

I love playful competition, but I’m not a big fan of rivalries. Specifically, I don’t appreciate the false representations and imbalanced criticisms that sometimes accompany them. In Los Angeles, there’s a huge college rivalry between USC and UCLA. Some of the things people from each side say about the other university can get pretty nasty. …

Microsoft Dynamics CRM vs. Salesforce’s Sales Cloud – Part 1: Real-Time Collaboration Comparison Read More »

Today’s information savvy prospects don’t have a lot of time or patience for lengthy sales calls. When you are fortunate enough to interact directly with a hot lead, you will need to provide immediate, relevant, valuable information in order to keep the potential customer engaged in the conversation. Marketing automation can arm your sales team …

Extending the Reach of CRM with Marketing Automation Read More »

Many companies implementing a CRM solution focus their efforts on the sales and marketing aspect of their business. However, customer satisfaction and retention can be just as important to the success of your CRM solution and your business in general. As written in the Harvard Business Review, management consultants Frederick Reichheld and Earl Sasser estimate …

Streamline Customer Service with Guided Processes Read More »

As you may have heard, on Monday, December 6th, Microsoft announced a “Cloud CRM for Less” offer.  Given that Microsoft’s release of the Open Letter from Michael Park which announced Cloud CRM for Less coincided with the start of Dreamforce, the annual Salesforce.com customer conference…  And given that their new campaign “Don’t Get Forced. Get …

Microsoft Dynamics CRM Online Rebate Starting at $3,000! Read More »

I recently received a call from someone who wanted to learn more about Microsoft Dynamics CRM and wanted helpful information that directly compares Microsoft Dynamics CRM with SugarCRM. There are useful sites like CompareCRM.com and ERPSoftwareBlog, but I understand how finding that specific information can be challenging, especially for those two types of software in particular and for a company’s unique situation. …

Dynamics CRM vs. SugarCRM – Comparison Resources Read More »

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