Articles By: Synoptek

Synoptek's Logo Here’s How You can Create an All-in-One Digital Contact Center with Dynamics 365 Customer Service

Dynamics 365 Customer Service brings a rich set of capabilities across self-service support, tailored customer service engagements, and rich knowledge base portals that aid in improving agent effectiveness and customer satisfaction. […]

Synoptek's Logo What’s New in the Microsoft 365 2021 Release Wave 2?

As the business landscape continues to undergo constant transformation, the Microsoft Dynamics 365 2021 Release Wave 2 Plan delivers new features and innovations, equipping organizations with modern capabilities to drive their business […]

Synoptek's Logo Understanding Microsoft Dynamics 365 Customer Engagement (CE)

Many companies lack insight into their data, forcing them to scramble and respond to situations and challenges as they arise. Do your customer service agents always waste time looking for […]

Synoptek's Logo The Advantages of Dynamics 365 Field Service

Field service agents often come face-to-face with a variety of challenges in tracking, organizing, updating, and managing activities on the field. They also need to overcome issues such as lack […]

Synoptek's Logo The Dynamics CRM Sales Process: Everything You Need to Know

For any business, small or large, success depends entirely on sales figures. And no matter how great the product is or how much was spent on marketing, the primary goal […]

Synoptek's Logo How to Leverage CRM Predictive Analytics Tools to Improve Sales

Predictive analytics takes CRM data and uses it to make predictions about future events. In terms of sales, predictive analytics looks at information from the entire customer life cycle to […]

Synoptek's Logo Dynamics 365: What is Remote Assist?

Technicians working on-site, in the field, and in remote locations often come across problems which are beyond the purview of their job or their problem-solving ability. Yet, they are expected […]

Synoptek's Logo 5 Reasons Why You Should Choose a Cloud CRM for Your Business

The realm of enterprise systems has changed dramatically from being standalone systems that enable specific departments to carry out a curated set of tasks. They now play a much bigger […]

Synoptek's Logo 5 Steps to Follow for a Successful Dynamics CRM Implementation

With every business striving to become as customer-centric as possible, the rate at which companies are implementing CRM is incredible. According to Gartner, worldwide CRM software revenue amounted to $39.5 […]

Synoptek's Logo Mobile Features Face Off: Dynamics CRM vs. Salesforce

As the CRM software market reaches $25.21 billion in 2018, mobile has become a key capability of every modern and comprehensive CRM application. When selecting the right CRM for your business, you […]


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