Articles By: Synoptek

Synoptek's Logo Here’s How You can Create an All-in-One Digital Contact Center with Dynamics 365 Customer Service

Dynamics 365 Customer Service brings a rich set of capabilities across self-service support, tailored customer service engagements, and rich knowledge base portals that aid in improving agent effectiveness and customer satisfaction. But with the general availability of the first-party voice channel for Microsoft Dynamics 365 Customer Service, the platform has now become an all-in-one digital contact …

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Synoptek's Logo What’s New in the Microsoft 365 2021 Release Wave 2?

As the business landscape continues to undergo constant transformation, the Microsoft Dynamics 365 2021 Release Wave 2 Plan delivers new features and innovations, equipping organizations with modern capabilities to drive their business forward. Improvements to different applications in the Dynamics 365 suite and Microsoft Cloud for industries such as Healthcare, Financial Services, and Nonprofit are expected to enhance not just user …

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Synoptek's Logo Understanding Microsoft Dynamics 365 Customer Engagement (CE)

Many companies lack insight into their data, forcing them to scramble and respond to situations and challenges as they arise. Do your customer service agents always waste time looking for information when they receive support calls or do you have the tools and resources in place to anticipate when a customer will contact you and …

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Synoptek's Logo The Advantages of Dynamics 365 Field Service

Field service agents often come face-to-face with a variety of challenges in tracking, organizing, updating, and managing activities on the field. They also need to overcome issues such as lack of resources, miscommunication, and poorly planned routes. Therefore they end up embracing a modern field service platform, assuming it to be the answer to all …

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Synoptek's Logo The Dynamics CRM Sales Process: Everything You Need to Know

For any business, small or large, success depends entirely on sales figures. And no matter how great the product is or how much was spent on marketing, the primary goal for any organization is to increase revenue. Microsoft Dynamics CRM is designed to support the sales process from beginning to end – right from acquiring …

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Synoptek's Logo How to Leverage CRM Predictive Analytics Tools to Improve Sales

Predictive analytics takes CRM data and uses it to make predictions about future events. In terms of sales, predictive analytics looks at information from the entire customer life cycle to predict how customers will behave, such as whether or not they will convert. As technology evolves and the world becomes more engaged digitally, you need …

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Synoptek's Logo Dynamics 365: What is Remote Assist?

Technicians working on-site, in the field, and in remote locations often come across problems which are beyond the purview of their job or their problem-solving ability. Yet, they are expected to resolve issues at the earliest and ensure there is no interruption in the part being manufactured, the line being tested and the inventory being …

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Synoptek's Logo 5 Reasons Why You Should Choose a Cloud CRM for Your Business

The realm of enterprise systems has changed dramatically from being standalone systems that enable specific departments to carry out a curated set of tasks. They now play a much bigger role in modern enterprise. In today’s highly integrated IT environment, they need to work in a cohesive manner with all other systems within (and without) …

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Synoptek's Logo 5 Steps to Follow for a Successful Dynamics CRM Implementation

With every business striving to become as customer-centric as possible, the rate at which companies are implementing CRM is incredible. According to Gartner, worldwide CRM software revenue amounted to $39.5 billion in 2017, and it believes CRM will be the fastest growing software market in 2018. Of the various CRM solutions available in the market …

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Synoptek's Logo Mobile Features Face Off: Dynamics CRM vs. Salesforce

As the CRM software market reaches $25.21 billion in 2018, mobile has become a key capability of every modern and comprehensive CRM application. When selecting the right CRM for your business, you need to ensure its mobile features are in line with your goals and are capable of driving you towards success. Both Microsoft Dynamics CRM and …

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