Articles By: Rob Triggs, CRM Dynamics Ltd.

CRM Could Have Saved 500 Apologies

  There is no room for “oops” in higher education. A Toronto university learned this recently when it sent acceptance letters to 500 students by mistake.  “Congratulations!” read the letters, “you are being offered admission...” The next day came the retraction:  “You recently received an offer of admission email... Please accept our apologies—we made a …

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8 Basic CRM Terms You Need to Know

Every month we host a webinar to help customers and providers of Microsoft Dynamics CRM learn how to get the most from it. To start 2016, we’ll be getting back to basics with a review of the fundamentals of Dynamics CRM. If you’re a potential or new user, or just looking for a refresher, this …

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A Big Win for Service Companies and their Customers

Microsoft Dynamics CRM and FieldOne field service management software have come together. This is big news. And good news. Think of Dynamics CRM and FieldOne as a fork and knife. Both are incredibly useful and functional tools in their own right. Each has some rudimentary ability to do what the other does, though results aren’t …

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Why it’s a Great Idea to Upgrade from Goldmine to Microsoft CRM

We have upgraded many past users of Goldmine to Microsoft Dynamics CRM. They have enjoyed an instant boost to their productivity, for a very comparable price. Here are 6 reasons to make the switch: Microsoft CRM was designed to integrate with all of Microsoft’s products, and works seamlessly from Outlook or Exchange. Tracking email is …

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When is $100,000 a bargain? When it completely transforms your higher education ERP.

The education space gets more competitive every year. Departments need to fill classes or they can fall dangerously short on funding. Institutions are increasingly relying on technology to help give them an edge. And now a tremendous edge has hit the market. Schools often invest tens of millions of dollars on educational ERP systems such …

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What do Sales Leads, Gold, and a Bald Guy Have in Common?

One of my all-time favourite movies is Glengarry Glen Ross. My favorite scene is when Alec Baldwin, playing the part of a hotshot executive “on a mission of mercy,” bursts into the sales office like a demented tractor, crushing the hapless salespeople’s self-esteem and confidence with reckless abandon. He ends his tirade by offering the …

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Using CRM to Increase Student Enrollment in Higher Education - A Report

Shocking statistics.  54% of Post-Secondary web-based inquiries did not get a response!  CRM Dynamics Ltd, a gold certified Microsoft Dynamics CRM partner located in Mississauga, Ontario, Canada conducted a study on the Canadian Post-Secondary Education sector that will alarm most readers. In the study, conducted in May of 2015, the focus was to measure a …

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Hate CRM? Don't Blame the Housekeeper.

“I hate CRM.” That’s what a Microsoft Dynamics CRM client (I’ll call him Sam) recently told me, his voice rife with frustration. “I used to love it. But now I hate it.” What happened?  Why does Sam hate a tool that was designed to make his business better? What happened is that Microsoft implemented some …

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US Companies Can Save 30% on Their CRM Projects

Who wouldn't want to save 30% on their CRM projects? The Canadian dollar is at levels we have not seen in some time. So why are companies in the United States still using local Microsoft Dynamics CRM partners when they can save at least 30% by going north? Canadian CRM, eh? With the Canadian dollar …

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CRM Project Rescue: 3 Ways to Turn it Around… Fast!

52% of all CRM projects fail. Want to know how to rescue them?  Keep reading. The most basic question to ask is which projects need to be rescued. Does your project suffer from any of these issues? Late Over budget Struggling to deliver the expected benefits (ROI) Poor adoption If you said yes to one …

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