Articles By: Saratoga Technologies

MS Dynamics and the Future Microsoft Story

One thing that I have been thinking about recently is the future Microsoft story. I am not talking about Microsoft Corporation in total, mainly around the offerings for the MS Dynamics line of business product lines. I mean sure the Dynamics AX ERP and the Dynamics CRM product have now reached their competitors in their respective …

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Planning your Microsoft CRM Deployment

So you are all hyped up about Microsoft Dynamics CRM and want to get it implemented in your organization? This short article will briefly cover some key aspects of a typical deployment scenario and assist with understanding the challenges for a CRM implementation. One phrase ultimately dominates all failed Microsoft CRM deployments, and that phrase …

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Team Ownership Features in CRM 2011

With the addition of team ownership in Microsoft Dynamics CRM 2011 the game has really changed on how to assign and distribute tasks and create owners of records in the platform. Just as in previous editions of Microsoft CRM,  users can assign records, tasks, and ownership, you can do the same thing now with a team …

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Microsoft Dynamics CRM 2011 Release Candidate (RC) Announcement

Latest information from MSDN about CRM 2011 RC.

Preview of New Features for Microsoft Dynamics CRM 2011 (CRM 5)

Well, with the end of 2010 quickly coming upon us, so is the release of CRM 2011, also known as CRM 5.  Microsoft has released some videos to show the new features of CRM 2011.  To be honest, I’m quite excited about the changes.  I think they’re even bigger than the switch from CRM 3 to …

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Microsoft CRM and SharePoint Provide the Perfect Combination

With Microsoft CRM the missing link is always the storage of large amounts of customer documents. Although CRM could do this, the interface for searching those documents unfortunately isn't easy or user intuitive. For the customer who is looking to put all information in one place there is an answer. That answer is Microsoft SharePoint coupled with Microsoft CRM!

Why Do I Need CRM In My Organization?

When you hear the acronym CRM in the business world, don’t let it throw you. It simply stands for Customer Relationship Management.  The next thing you are probably thinking is why should I care about it, and what can it really do for my organization? Generally speaking, for most businesses, CRM is often seen as contact …

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