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Heartland Business Systems LLC

Top Five Enhancements to Microsoft Dynamics CRM 2016

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If you happened to miss it, please allow Avastone Technologies to highlight some of the coolest features we’ve identified in the Spring release of Microsoft Dynamics CRM 2016.

1. CRM App for Outlook

2016 06 14 CRM App for Outlook

We are all familiar with the tight/native integration of Microsoft Dynamics CRM with Microsoft Outlook.  Now with Microsoft Dynamics CRM 2016 you have the same native integration with CRM App for Outlook (Outlook Web Access/OWA).  This will allow users to access CRM via a web browser.  Now there is no need to have separate applications open.

 

 

2. Enhanced Mobile CRM Capabilities 

2016 06 14 Enhanced Mobile CRM

Mobile CRM is a critical tool for all those “ROAD WARRIORS” out there.  Microsoft continues to improve the mobile experience for tablets and smartphones with Microsoft Dynamics CRM 2016.  In the palm of your hand is everything that you need to be effective with each customer engagement.

 

 

 

3. Cortana and Microsoft Dynamics CRM 2016

2016 06 14 Cortana

 

Whether working from your desktop, tablet, or smartphone Cortana is the office assistant to help you.  Simply say, “Cortana, when is my next appointment?” or “Cortana, show me my Sales Pipeline.” And Cortana, like every great office assistant, will show you.

 

 

Click here to visit Avastone Technologies' website to continue reading. 

For more information on Microsoft Dynamics CRM 2016 enhancements, contact Avastone Technologies at (920) 687-4124, or kbrown@hbs.net

 

By Kevin Brown, Business Development Consultant, Heartland Business Systems/Avastone Technologies LLC, Microsoft Dynamics CRM Partner – Fox Cities and Milwaukee WI

 

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