1. CRM App for Outlook
We are all familiar with the tight/native integration of Microsoft Dynamics CRM with Microsoft Outlook. Now with Microsoft Dynamics CRM 2016 you have the same native integration with CRM App for Outlook (Outlook Web Access/OWA). This will allow users to access CRM via a web browser. Now there is no need to have separate applications open.
2. Enhanced Mobile CRM Capabilities
Mobile CRM is a critical tool for all those “ROAD WARRIORS” out there. Microsoft continues to improve the mobile experience for tablets and smartphones with Microsoft Dynamics CRM 2016. In the palm of your hand is everything that you need to be effective with each customer engagement.
3. Cortana and Microsoft Dynamics CRM 2016
Whether working from your desktop, tablet, or smartphone Cortana is the office assistant to help you. Simply say, “Cortana, when is my next appointment?” or “Cortana, show me my Sales Pipeline.” And Cortana, like every great office assistant, will show you.
By Kevin Brown, Business Development Consultant, Heartland Business Systems/Avastone Technologies LLC,