“Microsoft’s obsession with customer success is rooted in our ambition to reinvent productivity and business processes,” said Bob Stutz, corporate vice president, Microsoft Dynamics CRM. “Dynamics CRM 2016 is designed from the ground up to deliver core capabilities all in a single system to eliminate distractions, to make it easier to get things done, and to dramatically increase productivity so our customers can spend more time serving their customers.”
Dynamics CRM 2016 will allow customer-facing employees to manage their daily activities in a single experience. This will help eliminate the distractions people inevitably encounter when they bounce around between applications.
What’s New in Marketing?
- SMS Marketing Features
- Updates to Email Marketing
What’s New in Sales?
- Updated CRM App for Outlook
- Better Excel Integration
- Information Discovery from Office Delve
- Integration with OneDrive for Business
- Document Generation
- Better Cortana Integration
What’s New in Customer Service?
- Interactive Service Hub
- External Access to CRM
- Enhanced Knowledge Management
- Unified Service Desk
What’s New in Social CRM?
- Improved Social Listening and Social Analytics
- Group Collaboration and Custom Roles
- Social Center
What’s New in Mobile CRM?
- Mobile Offline Support (full offline experience with mobile apps)
- Document Management
- App-to-app Linking
- Modern UI Controls
- Task Based Experiences
- Form Preview, Web Resources and IFRAME
- Mobile Device Management
Want to dig in deeper?
Now is the time to get on board with Microsoft Dynamics CRM. If you are interested in learning more, please do not hesitate to contact us. We’ve been providing custom CRM solutions since 2003. is based in Birmingham, Alabama and provides Microsoft Dynamics CRM as well as custom add-on solutions for , warehouse management, event tracking and more. Call 866-408-9991 or and we'll get in touch with you ASAP!
by 2B Solutions
