“Microsoft’s obsession with customer success is rooted in our ambition to reinvent productivity and business processes,” said Bob Stutz, corporate vice president, Microsoft Dynamics CRM. “Dynamics CRM 2016 is designed from the ground up to deliver core capabilities all in a single system to eliminate distractions, to make it easier to get things done, and to dramatically increase productivity so our customers can spend more time serving their customers.”
Dynamics CRM 2016 will allow customer-facing employees to manage their daily activities in a single experience. This will help eliminate the distractions people inevitably encounter when they bounce around between applications.
What’s New in Marketing?
SMS Marketing Features
Updates to Email Marketing
What’s New in Sales?
Updated CRM App for Outlook
Better Excel Integration
Information Discovery from Office Delve
Integration with OneDrive for Business
Better Cortana Integration
What’s New in Customer Service?
Interactive Service Hub
External Access to CRM
Enhanced Knowledge Management
Unified Service Desk
What’s New in Social CRM?
Improved Social Listening and Social Analytics
Group Collaboration and Custom Roles
What’s New in Mobile CRM?
Mobile Offline Support (full offline experience with mobile apps)
Now is the time to get on board with Microsoft Dynamics CRM. If you are interested in learning more, please do not hesitate to contact us. We’ve been providing custom CRM solutions since 2003. 2B Solutions is based in Birmingham, Alabama and provides Microsoft Dynamics CRM as well as custom add-on solutions for inventory management, warehouse management, event tracking and more. Call 866-408-9991 or complete the web form and we'll get in touch with you ASAP!
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