How to Stop the "First Screen First" from Reappearing in Microsoft Dynamics CRM 2013

The "First Things First" Screen Reappears after clicking the "Don't Show Again" checkbox in Microsoft Dynamics CRM 2013

As of today, there seems to be a minor bug with the "First Things First" pop-up window in Dynamics CRM 2013. After clicking the "don’t show me this again" checkbox, the window appears the next time I log in. I have found that no matter how many times I check the box, the pop-up window continues to reappear.

Apparently, I am not the only one to have encountered this, as it seems to be a popular discussion on blogs and online threads.

How to disable the pop-up screen
Add this registry key to the CRM Server and the pop-up screen will stop appearing.

Do the following:

  • Open "Regedit.exe" on the CRM Server (Run it as an Administrator)
  • Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSCRM
  • Add the following Key:
    • Type: DWord (32 Bit)
    • Name: DisableNavTour
    • Data Value: 1
  • Once you enter this key, Please perform and IISRest on the server.
  • Do this for all CRM Servers in your cluster.

*Note: There's a chance that you’ll have to clear the browser cache on your client machine, as the final step.

That's it. The "First Things First" window will no longer appear! By the way, if you wish to run the tour later on, click the "Gear" icon in the top-right corner of the page and click "Open Navigation Tour."

Hope this helps you out!

By JoeVekich at Axonom, Global ISV for Microsoft Dynamics CRM and Software Developer of Powertrak

Microsoft CRM "First Things First"

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