We already discussed the major marketing changes for the expected Microsoft Dynamics CRM SP1 release. Today we turn towards the major enhancements that the sales team will get to enjoy with Microsoft Dynamics CRM 2013. While marketing and customer service will receive the bulk of the upgrades in this release, the sales team will still have plenty of tools to play with.
In order to help the sales team increase speed and efficiency, Microsoft has introduced CRM enhancements for tablets. Now the sales team can stay connected and productive at any location, provided they bring a Windows 8, iPad, or Android tablet.
Although the broad rollout is not expected until later this calendar year, Insights will be available for Microsoft Dynamics CRM Online Professional customers at no additional cost. This allows for company and contact information from 30,000 sources to be added right into Dynamics CRM without the hassle of researching.
Many functions available to the sales team overlap with customer service and marketing. Look for our next post when we discuss some of the new customer service features that will enable companies to provide quick and continuous customer support to earn customers for life. For more information or to get in contact with one of our CRM consultants, you can .
by SBS Group
