1er lancement 2022 de Microsoft Dynamics 365 (CRM) disponible sous peu
Le 1er lancement 2022 de Microsoft Dynamics 365 (CRM) sera disponible sous peu, avec de nouvelles fonctionnalités et améliorations lancées graduellement jusqu’à septembre! De nombreuses améliorations ont été annoncées pour chaque module de Dynamics 365, incluant Sales, Service et Marketing, ainsi que la plateforme Microsoft Power Platform. Nous avons hâte de les voir en action, …
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Microsoft Dynamics 365 (CRM) 2022 Release Wave 1 Available Soon
The Microsoft Dynamics 365 (CRM) 2022 release wave 1 is coming up soon, with new features and enhancements rolling out from April to September! Numerous improvements have been announced for every Dynamics 365 module, including Sales, Service, and Marketing, as well as the Microsoft Power Platform. We’re looking forward to seeing them in action, but …
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Highlights of the 2022 Dynamics 365 Release Wave 1
In late January, Microsoft published the Dynamics 365 2022 release wave 1 plans describing the new enhancements and capabilities that will roll out between April 2022 and September 2022. Download the Dynamics 365 2022 release wave 1 PDF here. The new features coming to The Power Platform have been published in a separate release plan. This blog will focus on …
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Create a Seamless Omnichannel Customer Service Experience Using Microsoft Dynamics 365
Only a few decades ago, if a customer wanted to contact a company, they really only had one option: the phone. Today’s customers have a myriad of options available: phone calls, texting, email, live chat, social media—the list is endless. With a number of channels available, it’s not only crucial for companies to remain active …
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Top 5 fonctionnalités du 2e lancement 2021 de Microsoft Dynamics 365 Sales
La COVID-19 a changé la façon dont les organisations fonctionnent ainsi que les attentes et les habitudes des clients. Alors que de plus en plus de transactions de ventes se font en ligne, les entreprises doivent pouvoir anticiper les besoins de leurs clients afin de rester compétitives. Ainsi, le 2e lancement 2021 de Microsoft Dynamics …
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Microsoft Dynamics 365 Sales 2021 Release Wave 2 Top 5 Features
COVID-19 has changed the way businesses operate along with customers’ expectations and habits. With more and more sales transactions taking place online, organizations need to move fast and anticipate their customers’ needs to stay competitive. As such, the second 2021 release for Microsoft Dynamics 365 Sales focuses on four main areas to provide businesses with …
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Mise à jour de l’interface utilisateur avec le 2e lancement 2021 de Microsoft Dynamics 365
Avec le 2e lancement 2021 de Microsoft Dynamics 365 le mois dernier, vous avez peut-être remarqué quelques changements à l’interface de votre solution Microsoft Dynamics 365. Cette dernière mise à jour CRM apporte de nouvelles fonctionnalités et améliore l’expérience utilisateur. Voici donc quelques-uns des changements qui pourront faciliter la navigation et vos tâches quotidiennes! …
Microsoft Releases Embedded Chat to Teams
The long-awaited feature of embedded chat is now in public preview for Microsoft users. The release is part of the 2021 wave two updates planned by Microsoft. Collaboration is critical for businesses looking to provide the best possible experience for customers. Not only must business teams constantly communicate with colleagues but also with stakeholders, customers, …
Microsoft Dynamics 365 user interface updated with 2021 Release Wave 2
With the rollout of Microsoft Dynamics 365 2021 Release Wave 2 starting earlier this month, you may have noticed some changes to your Microsoft Dynamics 365 interface. This latest CRM update aims at bringing new functionality and enhancing the user experience, so here’s a couple of changes that will make your navigation and day-to-day tasks …
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Registration for JourneyTEAM’s 2021 Business Technology Summit Now Open
Discover how you can streamline business processes, improve system integration, and increase revenue at JourneyTEAM’s 2021 Business Technology Summit. Join us for our ninth annual Business Technology Summit (BTS), a two-day virtual event to be held on November 9th and 10th. This free event includes over a dozen keynote speakers and breakout sessions that delve deep …
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