Microsoft has released an 19-page . This colorful document contains detailed information about the new features of CRM 2013, but more importantly, explains the reasons for the changes to the application.
The guide covers key investment areas, new user experience, processes, and more topics. It covers the new tablet applications that will be available with the CRM 2013 launch, and a look at what is coming shortly after general availability for CRM 2013.
If you already use Microsoft Dynamics CRM, or if you are planning on implementing a CRM platform, this colorful guide is strongly recommended.
Customer Effective can help
At Customer Effective, we are prepared for the 2013 upgrade. We will be demonstrating the new version at our Customer Conference this week. If you cannot make the conference, we will be glad to work with you and give you a sneak peak of the new version and discuss the upgrade process with you.
