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Crestwood Associates

Microsoft Releases Dynamics CRM Online Pricing Options

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If you are like us, you have anxiously been awaiting the latest online licensing options for Dynamics CRM.  In the past, Microsoft has  offered Dynamics CRM Online at a single price point, one size fits all.  But they have come to realize that customers are demanding more choice and flexibility when purchasing CRM Online and as such have unveiled three new online licenses that give customers the ability to mix and match among the three. Also, the online and on- premises licenses will be licensed the same, making it easier for customers to compare and decide what works best for them.

Further, customers will have the ability to access their information on a variety of devices.  No paying separately to access information on mobile devices!

Now for the details:

Dynamics CRM Online Pricing:

Professional ($65*) For the core CRM users, who need the full capabilities of Microsoft Dynamics CRM including sales force automation as well as marketing and customer care.  Most users will fall into this licensing bucket.

Basic ($30*)  For sales, service and marketing users who need to manage accounts, contacts, leads, cases and access custom applications as well as for management and analysts who require reporting capabilities.

Essential ($15*) For light-use staff, who need to access custom applications developed in house or by the vast network of partners.

(*) CRM Online list price shown per user per month in USD, actual pricing can vary by geography. Other fees may apply for add-on services such as additional storage, testing and production instances. Prices are exclusive of any fees you may incur to procure Internet connectivity.

Microsoft is also planning to add flexibility to their support offerings.  Today, they offer basic support and Premier.  In the upcoming months, you will see additional support options offered. (Stay tuned, and we will keep you up to date when the new options are available)

So in short -- No longer are you forced to fit every user into the same license model!

  1. Mix and match licenses.
  2. Compare and decide.
  3. Access through mobile applications is included at no extra license cost.
  4. Take advantage of more options for online support.

Who is this new and improved Microsoft company anyway?  Listening to their customers and doing what makes sense?  I joke, but there is a grain of truth there.  However it has come about, I'm happy to be able to offer my customers these options.  There is no better time to buy Microsoft Dynamics CRM!

Call 847-394-8820 ext 12 or email Crestwood today to learn more, or set up a free 30-day trial.

Submitted by:  Donna Krizik, Crestwood Associates LLC - an Indiana/Iowa/Illinois Microsoft Dynamics CRM Partner.

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