Make Business Personal…with the Fall Release of Microsoft Dynamics CRM

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Get ready for the Fall 2013 release of Microsoft Dynamics CRM and Microsoft Dynamics CRM Online.  Both CRM products have been redesigned to fully engage and enrich the customer experience and to better reflect how customers want to do business in today’s increasingly mobile and social environment.

Today’s customer is no longer tethered to a desktop computer. They want to experience full functionality at the office, in the field, or at home. They want to be able to access information and engage from the device of their choice – desktop, laptop, tablet, or Smartphone.  In addition, today’s customer wants to be front and center at all times. They drive the solution and the decision-making process in today’s world.  The new online and on-premises Microsoft Dynamics CRM deliver business solutions that put people smack dab in the center of that process.

This major release will also put the power in the hands of the sales, marketing, and customer care professionals to deliver a highly personalized experience to their customers. Customers no longer want to be sold to. They want to interact with proactive and well informed professionals who have done their homework.

The Fall 2013 Microsoft Dynamics CRM release will provide sales, marketing and customer care professionals with access to richer contextual information and enable greater insights into their customer’s needs. With 2013 Microsoft Dynamics CRM, these professionals will be able to ramp up the customer experience with the ability to:

  • match customers with the products and services they need,
  • engage customers at the right level to enable richer interactions
  • nurture enduring customer relationships to foster brand loyalty
  • leverage social collaboration capabilities of Yammer, Lync and Skype to better connect with the right resources, products, and services

Come Fall 2013, get ready to get personal. Your customer is already there.

Microsoft’s Dynamics CRMis a powerful and effective tool that we use at P2 Automation on a daily basis to track our inbound and outbound communications, automate sales activities, and manage our marketing process. Microsoft CRM empowers organizations to manage the entire relationship cycle – from lead, to prospect, to client, and ongoing client management.  P2 Automation specializes in staying at the forefront of these technology solutions to recommend the right solutions for your business, customized to your requirements and business processes.

P2 Automation is a Connecticut Microsoft Dynamics CRM Partner.

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