Benefits of Moving Your CRM and More to the Cloud

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The idea of cloud computing is one that has gotten a great deal of attention over the last year or two.  As businesses adopt it, they’re learning there are many benefits of switching from traditional on premise solutions to cloud based ones.  According to a survey conducted by the Harvard Business Review, in general, some of the top benefits organizations realize when moving to the cloud are:

Chart showing the top benefits businesses realize as a result of moving to the cloud

While this chart serves to give a high level overview of some of the general benefits gained when moving business functions to the cloud, there are also some more specific benefits that come with implementing a cloud based CRM system like Microsoft Dynamics CRM Online.  A few of these are:

  • Customer facing staff members are able to access real time, up to date customer information such as transaction data and the details of any recent interactions from anywhere there’s an internet connection.
  • Sales and marketing team members have access to up to the minute customer information so they can move at the speed of the market.  They no longer have to wait for their colleagues in IT to run reports for them that may be dated before they are even completed.
  • Updates to Dynamics CRM Online are taken care of by Microsoft.  So you’ll always have access to the latest software, without any hassle on your part.  Better yet, all Microsoft Dynamics CRM Online updates are globally supported and easily customizable.

To learn more about doing business in the cloud with Microsoft Dynamics CRM contact us and download the whitepaper,” Optimizing Business Productivity: Do More for Your Customers and Your Business.”

By: Laura Heinbockel, Intelligent Technologies, Inc., A North Carolina Dynamics CRM reseller

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