Why Microsoft Dynamics CRM Online is the Cloud Service you Can Trust

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When evaluating customer relationship management solutions in the cloud one of your first concerns is likely to be security.  You want to be sure that the valuable customer data you entrust to your service provider with will remain safe in their hands.  Microsoft understands this and has gone to great lengths to provide Dynamics CRM Online customers with state of the art security and privacy safeguards. Here are a few examples of the security measure that set Dynamics CRM Online apart from other similar services.

  • Microsoft Dynamics CRM Online was built from the ground up with strong data protection in mind every step of the way.
  • The proven security and privacy framework Microsoft follows is based on the highly regarded, ISO/IEC 27001 standard for information security management.
  • Microsoft employs more than 40 full-time privacy professionals, assisted by several hundred more to ensure that privacy policies, procedures, and technologies are applied across its products and services, not just Microsoft Dynamics CRM.  And, if a privacy incident occurs, Microsoft adheres to rigorous procedures to address the problem, diagnose the cause, and update customers in a timely manner.
  • Microsoft employs a continuous monitoring process it calls the “Trustworthy Services Lifecycle” to ensure that its data protection systems are functioning properly. Testing is conducted annually, semi-annually, quarterly, monthly, or at the time of each new release, depending on the level of risk associated with the particular privacy or security control.
  • Microsoft does not build advertising products out of our customers’ data. Furthermore, it never scans the content of customers’ documents or files for the purpose of building analytics, mining data, or advertising without our customers’ permission.
  • All Microsoft and vendor support personnel are required to have a legitimate business justification to request access to Microsoft Dynamics CRM Online data. This request must be approved by the person’s manager and once granted, this access is reviewed on a regular basis
  • Microsoft Dynamics CRM Online provides built in features such as customizable security roles, business data auditing, field-level security, and role-based forms that allow users to choose the amount of security they need.
  • Microsoft Dynamics CRM Online customers can easily find out where their data is stored.


Want to learn more about Microsoft’s security and privacy policies? Read, “Privacy in the Public Cloud: Microsoft Dynamics CRM Online” or visit the Microsoft Dynamics CRM Online Trust Center.

Don’t let concerns about your cloud service provider keep you up at night.  Choose an established company that has proven its commitment to keeping your most valuable data safe and secure.  If you’re convinced that Microsoft is that company or would simply like to learn more about Microsoft Dynamics CRM, contact us today!

By: Laura Heinbockel, Intelligent Technologies, Inc., a North Carolina Dynamics reseller

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