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Hitachi Solutions

CRM 2011 Client Install Issue and .Net Framework 4

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In my opinion, Microsoft has done a great job regarding the stability of the CRM 2011 client installation. We have successfully uninstalled CRM 4 client and installed the CRM 2011 client on 1000’s of client workstations with very few issues. On a recent new deployment of CRM 2011, we had one client out of seventy-five that would not install the client at all.

The client install wizard appeared to be installing the client as expected but at the end of the installation it would just fail (See part of error log below)

|   Info| Installing Microsoft Dynamics CRM for Outlook
16:35:37|   Info| Launching external process:
16:35:37|   Info|      CmdLine:  <msiexec /i "C:\Users\JVOORH~1\AppData\Local\Temp\MSCRM_{6EB7FE7E-8866-4581-8910-80AED84ECD94}\Client.msi" /q INSTALLLEVEL="3" INSTALLTYPE="INSTALL" SOURCEFOLDER="C:\Users\JVOORH~1\AppData\Local\Temp\MSCRM_{6EB7FE7E-8866-4581-8910-80AED84ECD94}" TARGETDIR="C:\Program Files (x86)\Microsoft Dynamics CRM" INSTALLDIR="C:\Program Files (x86)\Microsoft Dynamics CRM" /l+ "C:\Users\jvoorhees\AppData\Local\Microsoft\MSCRM\Logs\crm50clientmsi.log" LOGFILE="C:\Users\jvoorhees\AppData\Local\Microsoft\MSCRM\Logs\crm50clientmsi.log"    ALLOWRUN="1" REBOOT=ReallySuppress NOSELECTION=1>
16:35:37|   Info|   WorkingDir: <C:\Users\JVOORH~1\AppData\Local\Temp\MSCRM_{6EB7FE7E-8866-4581-8910-80AED84ECD94}>
16:35:39|   Info| Installation of Microsoft Dynamics CRM for Outlook failed. Exit code: 1603. Result: Fatal error during installation.
16:35:39|   Info| Uninitializing COM.
16:35:39|   Info| Uninitialized COM.
16:35:39|   Info| Uninitializing COM.
16:35:39|   Info| Uninitialized COM.
16:35:39|   Info| === Setup bootstrap logging started 11/8/2011 4:35:39 PM ===
16:35:39|   Info| Bootstrap version: 5.0.9688.1533.
16:35:39|   Info| User: jvoorhees.
16:35:39|  Error| Installation of Microsoft Dynamics CRM for Outlook failed.

There was not a lot of detail to work with from the log. After trial and error, we discovered that repairing/re-installing the .Net Framework 4 client fixed the issue. Open up control panel, go to add/remove programs, highlight .Net Framework 4 pieces and click on uninstall/change.

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Post by: Sean Shilling, Customer Effective

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