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Hitachi Solutions

CRM 2011 – Missing Ribbon Bar

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An existing customer of ours, in the process of upgrading to CRM 2011, was testing an upgraded development organization against workstations that previously had the CRM 4 Outlook client installed on them. They encountered this strange behavior relating to the Outlook ribbon bar missing. This only happened on one of the desktop clients they were testing from. Initially they tried uninstalling the CRM 2011 Outlook client and the ribbon bar would magically reappear.

The process that they were following:

  • Uninstall CRM 4 Outlook client
  • Install CRM 2011 Outlook Client
  • Configure CRM 2011 Outlook Client
  • Open Outlook

The workstation was Windows 7. I did not spend a lot of time troubleshooting because I found this MS KB article. In addition to that, we do know that there were some ribbon bar issues introduced in earlier MS CRM 2011 releases. As a result of that we recommend doing the following process  for changing Outlook clients for CRM 2011.

We updated the client installation process as follows:

  • Close Outlook
  • Uninstall CRM 4 Outlook client
  • Install CRM 2011 Outlook Client
  • Install CRM 2011 Outlook Client rollup 3
  • Configure CRM 2011 Outlook Client
  • Open Outlook

Obviously, if that does not work the following KB article did fix their particular issues.

Post by: Sean Shilling, Customer Effective

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