It’s time to ditch your Dynamics CRM VPN. Time for some spring clean-up. For most Microsoft Dynamics CRM users who are using an in-house server-based CRM, your IT team has had to set up extra steps to provide secure remote access to your CRM users. This added access is often in the form of a …
Hosted CRM
What happened to CRM user satisfaction?
The satisfaction with CRM systems is decreasing, according to the study "CRM in Practice - User Satisfaction, Benefits and Perspectives 2019/2020 " from Trovarit (published in German CRM in der Praxis – Anwenderzufriedenheit, Nutzen & Perspektiven 2019/2020). A total of 669 CRM executives were interviewed between April and June this year. They reported on how …
6 Limitations of Microsoft Dynamics CRM Online You Need to Know Before You Buy
Every consumer should be an educated consumer. Deciding between Microsoft Dynamics CRM Online versus Microsoft Dynamics CRM on-premise is an important decision. Microsoft Dynamics CRM Online is an excellent option for many companies. But there are some limitations that may, or may not, be important to your organization. Here are 6 points you should consider before …
6 Limitations of Microsoft Dynamics CRM Online You Need to Know Before You Buy Read More »
5 Ways to Increase User Adoption in Microsoft Dynamics 365 for Sales (CRM) [Free eBook]
Did you invest in Microsoft Dynamics 365 for Sales (CRM) only to discover that no one is using it? Are your users stuck in their old habits instead of embracing the new system? Don't worry! You aren't alone. User adoption is the biggest issue businesses face when implementing Microsoft Dynamics 365. Download our latest eBook …
5 Ways to Increase User Adoption in Microsoft Dynamics 365 for Sales (CRM) [Free eBook] Read More »
CRM 101 – Back to the Basics
“A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large.” – Henry Ford While the term customer relationship management (CRM) has been around for more than a decade, customer relationships are much different today than they were then. With the right partner, Dynamics CRM can deliver improved …
Introducing Peak Engagement & Peak Portals for Dynamics CRM
We’re pleased to announce Peak Engagement as our new company name and Peak Portals as our new name for CRM Vertex, your portal solution. If you’ve been joining us on our hike to the peak, you know that this announcement has been highly anticipated and full of company and product improvements that have been created …
Introducing Peak Engagement & Peak Portals for Dynamics CRM Read More »
7 Reasons Why Microsoft Dynamics CRM Beats Salesforce – 2015 Market Leader Awards
In case you missed it, Microsoft Dynamics CRM took the “Winner” position in four major categories of the 2015 CRM Magazine Market Leader Awards. Microsoft unseated Salesforce.com and was recognized the leader in the following categories: Enterprise CRM Suite Midmarket CRM Suite Small Business CRM Suite Sales Force Automation Ratings from industry analysts are …
7 Reasons Why Microsoft Dynamics CRM Beats Salesforce – 2015 Market Leader Awards Read More »
Understanding Dynamics CRM Online vs. On Premises Update Cycles
There are a lot of things to consider when choosing whether to deploy Microsoft Dynamics CRM Online or On Premises. Up-front costs, reporting requirements and migration are the most common, but people rarely consider the differences between the online or on premises update cycles. As an on-premises user who’s been waiting almost six months to …
Understanding Dynamics CRM Online vs. On Premises Update Cycles Read More »
Support in the Age of the Customer
As a company that is focused on delivering web portals to help drive better customer engagement through multiple channels, it is amazing how many times we hear the following: “I want to get a portal up and running so I can retire my email and phone support options and make all of my customers enter …
Microsoft Dynamics CRM 2015 Unites Marketing and Sales
Microsoft Dynamics CRM 2015 is finally here and it has arrived with a bang! There are way too many new features to mention in this article but it is important to understand the approach Microsoft took for this release. In speaking with clients and prospects, Microsoft realized that there was still a critical gap between …
Microsoft Dynamics CRM 2015 Unites Marketing and Sales Read More »
What happened to CRM user satisfaction?
The satisfaction with CRM systems is decreasing, according to the study "CRM in Practice - User Satisfaction, Benefits and Perspectives 2019/2020 " from Trovarit (published in German CRM in der Praxis – Anwenderzufriedenheit, Nutzen & Perspektiven 2019/2020). A total of 669 CRM executives were interviewed between April and June this year. They reported on how …
6 Limitations of Microsoft Dynamics CRM Online You Need to Know Before You Buy
Every consumer should be an educated consumer. Deciding between Microsoft Dynamics CRM Online versus Microsoft Dynamics CRM on-premise is an important decision. Microsoft Dynamics CRM Online is an excellent option for many companies. But there are some limitations that may, or may not, be important to your organization. Here are 6 points you should consider before …
6 Limitations of Microsoft Dynamics CRM Online You Need to Know Before You Buy Read More »
5 Ways to Increase User Adoption in Microsoft Dynamics 365 for Sales (CRM) [Free eBook]
Did you invest in Microsoft Dynamics 365 for Sales (CRM) only to discover that no one is using it? Are your users stuck in their old habits instead of embracing the new system? Don't worry! You aren't alone. User adoption is the biggest issue businesses face when implementing Microsoft Dynamics 365. Download our latest eBook …
5 Ways to Increase User Adoption in Microsoft Dynamics 365 for Sales (CRM) [Free eBook] Read More »
CRM 101 – Back to the Basics
“A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large.” – Henry Ford While the term customer relationship management (CRM) has been around for more than a decade, customer relationships are much different today than they were then. With the right partner, Dynamics CRM can deliver improved …
Introducing Peak Engagement & Peak Portals for Dynamics CRM
We’re pleased to announce Peak Engagement as our new company name and Peak Portals as our new name for CRM Vertex, your portal solution. If you’ve been joining us on our hike to the peak, you know that this announcement has been highly anticipated and full of company and product improvements that have been created …
Introducing Peak Engagement & Peak Portals for Dynamics CRM Read More »
7 Reasons Why Microsoft Dynamics CRM Beats Salesforce – 2015 Market Leader Awards
In case you missed it, Microsoft Dynamics CRM took the “Winner” position in four major categories of the 2015 CRM Magazine Market Leader Awards. Microsoft unseated Salesforce.com and was recognized the leader in the following categories: Enterprise CRM Suite Midmarket CRM Suite Small Business CRM Suite Sales Force Automation Ratings from industry analysts are …
7 Reasons Why Microsoft Dynamics CRM Beats Salesforce – 2015 Market Leader Awards Read More »
Understanding Dynamics CRM Online vs. On Premises Update Cycles
There are a lot of things to consider when choosing whether to deploy Microsoft Dynamics CRM Online or On Premises. Up-front costs, reporting requirements and migration are the most common, but people rarely consider the differences between the online or on premises update cycles. As an on-premises user who’s been waiting almost six months to …
Understanding Dynamics CRM Online vs. On Premises Update Cycles Read More »
Support in the Age of the Customer
As a company that is focused on delivering web portals to help drive better customer engagement through multiple channels, it is amazing how many times we hear the following: “I want to get a portal up and running so I can retire my email and phone support options and make all of my customers enter …
Microsoft Dynamics CRM 2015 Unites Marketing and Sales
Microsoft Dynamics CRM 2015 is finally here and it has arrived with a bang! There are way too many new features to mention in this article but it is important to understand the approach Microsoft took for this release. In speaking with clients and prospects, Microsoft realized that there was still a critical gap between …
Microsoft Dynamics CRM 2015 Unites Marketing and Sales Read More »
