“It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.” – Henry Ford Creating Your Customer-Centric Culture A …
Creating a Customer-Centric Culture in a Customer-Focused World Read More »
“It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.” – Henry Ford Creating Your Customer-Centric Culture A …
Creating a Customer-Centric Culture in a Customer-Focused World Read More »
Three Basic Steps to Help Improve the Sales Funnel in 2016 As we approach the middle of the selling year and consider reading articles and joining webinars that promise to …
If You Thought That Was Cool … Wait Till You See This Woody Davis In my experience with Microsoft Dynamics CRM, I’ve witnessed a product evolving over time. The CRM …
“A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large.” – Henry Ford While the term customer relationship management (CRM) has been …
In the vast majority of sales-related CRM implementations, the Opportunity entity is of great importance. I often say that it is where the sales people will live. A wonderful part …
In real estate, the experts say the key to success is location, location, location. And in business, especially today, it is personalization, personalization, personalization. Bottom line is, if you are …
Systemize Personalization with Microsoft Dynamics CRM and SharePoint Read More »
In working with a client recently on their organization-wide CRM strategy, we were discussing the goals and objectives for the project, and one of the Directors mentioned her goal was to instill better "Data Hygiene" …
Good Data Hygiene Leads to Healthy & Profitable Client Relationships Read More »
Answer this question honestly. Does your businesses and IT organization regularly evaluate if the business strategy and supporting technology systems are properly aligned to truly center around the best-interests of …
How Customer-Centric (Really) is Your Organization? Read More »