Articles By: BKD Technologies

BKD, LLP's Logo Creating a Customer-Centric Culture in a Customer-Focused World

“It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.” – Henry Ford Creating Your Customer-Centric Culture A …

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BKD, LLP's Logo Integrate CRM and ERP the Better, Simpler, Code-lite and Codeless Way

A requirement to integrate customer relationship management (CRM) and enterprise resource planning (ERP) systems is common here at BKD, and the conversation rarely starts with technology. The reasons vary, but …

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BKD, LLP's Logo Microsoft Dynamics 365: What You Need to Know

Advances in technology have businesses rethinking how to better respond to marketplace trends, engage customers and automate business processes to improve productivity. Today’s business management solutions are agile, flexible and …

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BKD, LLP's Logo Improving Sales Through Microsoft Dynamics CRM

Three Basic Steps to Help Improve the Sales Funnel in 2016 As we approach the middle of the selling year and consider reading articles and joining webinars that promise to …

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BKD, LLP's Logo Introducing Dynamics CRM 2016

If You Thought That Was Cool … Wait Till You See This Woody Davis In my experience with Microsoft Dynamics CRM, I’ve witnessed a product evolving over time. The CRM …

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BKD, LLP's Logo CRM 101 – Back to the Basics

“A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large.” – Henry Ford While the term customer relationship management (CRM) has been …

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BKD, LLP's Logo Issues Deleting Products from an Opportunity

In the vast majority of sales-related CRM implementations, the Opportunity entity is of great importance. I often say that it is where the sales people will live. A wonderful part …

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BKD, LLP's Logo Systemize Personalization with Microsoft Dynamics CRM and SharePoint

In real estate, the experts say the key to success is location, location, location.  And in business, especially today, it is personalization, personalization, personalization. Bottom line is, if you are …

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BKD, LLP's Logo Good Data Hygiene Leads to Healthy & Profitable Client Relationships

In working with a client recently on their organization-wide CRM strategy, we were discussing the goals and objectives for the project, and one of the Directors mentioned her goal was to instill better "Data Hygiene" …

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BKD, LLP's Logo How Customer-Centric (Really) is Your Organization?

Answer this question honestly.  Does your businesses and IT organization regularly evaluate if the business strategy and supporting technology systems are properly aligned to truly center around the best-interests of …

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