Mint Customer Centricity

Assumptions, omitted details and misalignment are some of the most common factors contributing to failed software development projects. In this article we look at some of the most common mistakes made during software development projects. When it comes to software development and implementation, going back to basics, following the rules and sticking to the scope …

5 software development mistakes that spell failure Read More »

Harnessing the correct communication channels and using them in the right way to facilitate project management is one of the biggest stumbling blocks faced by project stakeholders. Microsoft Gold Partner Mint Management Technologies’ Senior CRM Project Manager Ross Musselman provides insights and experience into formulating a channel model for streamlined project management with successful outcomes. …

Formulating a Channel Model for CRM Project Success – Download Now Read More »

Ignoring all the policy and product details, insurance effectively comprises a process whereby clients outsource their perceived risks and ask organisations to carry the financial burden in the event that the risk occurs. This has been at the core of long-and-short term insurance processes over the past few decades where clients and insurance organisations alike …

Insurance Risk Mitigation through Digitilisation Read More »

Customer relationship management (CRM) is one of the most important phrases in the banking industry – or at least it should be. In today's financial world CRM should be linked with the following mission: "Gain a competitive advantage by identifying, attracting, and retaining profitable clients." Financial institutions today are facing the same challenge today as …

Embracing a CRM initiative in the BFSI Read More »

Guidance and consultation prior to the implementation of a Customer Relationship Management (CRM) system greatly increases the success rate of the solution. In the absence of strategic goals, CRM implementations are challenging with constant scope changes and, ultimately, increased spend coupled with an unsatisfactory end-solution that does not meet business objectives. CRM search reports that, …

Overcome the Barriers to CRM Success – WhitePaper Download Read More »

Customer relationship management (CRM) is one of the most important phrases in the Banking and Financial Services industry (BFSI) – or at least it should be. In today's “financial” world these words should be linked with the following phrase: "Gain a competitive advantage by identifying, attracting and retaining profitable clients." Financial institutions today are still …

How to Gain a Competitive Advantage by Identifying, Attracting and Retaining Profitable Clients Read More »

In today’s evolving marketplace customer experience software is not just a “nice to have,” but a “must-have,” and forms a critical part of every company’s engagement strategy. For the customer experience to positively impact an organisation’s bottom line, buy-in from all internal stakeholders is required to enable the delivery of a holistic client experience, achieved through …

Four Factors to Convince Your CFO You Need a CRM Read More »

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