Using Dynamics 365 Customer Engagement to Create a Great Customer Experience

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If your company uses a Microsoft cloud-based ERP program, Dynamics 365 Customer Engagement is a solution you should be looking to use to help produce the most effective customer experience.

Dynamics 365 CE integrates and works with Dynamics 365 Finance and Operations and Dynamics 365 Business Central empowers you to create great experiences for your users and customers. Your customer experience is the overall perception of your business among customers. Utilizing D365 CE can help you stay on the positive end of that spectrum by empowering you and your team with the latest tools to keep customers happy.

In this blog series, we break down the different components you can take advantage of to create a positive experience for your customers!

Use Dynamics 365 CE Marketing to Build a Positive Customer Experience

Your marketing activities are often your first impression on customers and potential customers. Dynamics 365 Marketing helps you capture your audience and organize your marketing activities to help you kickstart their journey from prospect to customer.

Read more here.

Use Dynamics 365 Customer Engagement Sales to Build a Positive Customer Experience

Dynamics 365 Sales helps you manage leads and opportunities, prioritize sales activities, and take advantage of sales insights like talking points, customer interaction tracking, and real-time sales analytics.

Read more here.

Empower Your Service Team to Provide a Great Customer Experience with Dynamics 365 Customer Engagement

Keeping your customers happy is a top priority at all times. Dynamics 365 Service can help you achieve this with great tools like portals, power virtual agents, customer surveys and insights, and more.

Read more here.

Optimize the Customer Experience with Dynamics 365 Field Service

Dynamics 365 Field Service empowers both your field service agents and customers with the knowledge and technology to track work orders, schedule appointments, and increase efficiency.

Read more here.

How Power Apps and Power Pages Can Improve Your Customer Experience

These low/no-code tools help you get to know your end-user better so you can create a better customer experience. They are easy to use and will help make your business more successful.

Read more here.

By Stoneridge Software www.stoneridgesoftware.com

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