Dynamics 365 Licensing Made Easy

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Dynamics 365 licensing can be confusing but it doesn’t have to be!

Dynamics 365 includes 6 purpose-built business applications- each managing a separate business process, but yet they all work seamlessly together, in a unified cloud-based platform. You can mix and match and choose the modules that meet your business’ unique needs. You can start small and add more as your business grows. One of the advantages of Dynamics 365 over other customer relations solutions is that it grows with you. The applications are:

  • Dynamics 365 for Sales
  • Dynamics 365 for Field Service
  • Dynamics 365 for Customer Service
  • Dynamics 365 for Project Service Automation
  • Microsoft Power Apps
  • Dynamics 365 for Finance and Operations

Dynamics 365 Licenses can be purchased as single-function applications (Apps)  OR  bundles of Dynamics 365 Apps (Plans). You can pick and choose the user licenses within your Dynamics 365 that meet your organization’s needs This ensures that each user gets the right set of functions to do their job!

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Dynamics 365 Apps

Dynamics 365 for Sales (Formerly Dynamics CRM Online): Dynamics 365 for Sales provides you with a powerful solution for tracking leads, optimizing sales activities, and closing deals faster.  Dynamics 365 for Sales enables you to engage prospects and customers to build relationships that drive sales. Sell smarter with embedded artificial intelligence and utilizing tools and features such as Linked Sales Navigator, actionable insights, and relationship management. When your team is able to do more, your business achieves more! To learn more about Dynamics 365 for Sales click here.


$95 per user/month for Sales Enterprise

$65 per user/month for Sales Professional

Dynamics 365 for Field Service: Dynamics 365 for Field Service empowers your employees to deliver proactive, seamless, end-to-end service that will increase customer satisfaction. Technicians can access the real-time information they need, no matter when or where they are. Preventative maintenance, built-in intelligence, resource management are just a few of the great features of Dynamics 365 for Field Service. To learn more, click here.

Price: $95 per user/month

Dynamics 365 for Customer Service (Formerly Dynamics CRM Online): With Dynamics 365 for Customer Service, empower agents to provide the seamless customer service they deserve. It’s no secret that customer engagement is the key to driving sales, driving every interaction and decision. Dynamics 365 for Customer Service allows you to provide customers with quick, meaningful, and personalized service. To learn more about how Dynamics 365 for Customer Service can help drive sales, click here.

Price: $95 per user/month

Dynamics 365 for Project Service Automation: Dynamics 365 for Project Service enables you to deliver outstanding project experiences on time and within budget! Plan, manage, and execute projects with precision from end to end- from resourcing to task management to invoicing! Dynamics 365 for Project Service Automation integrates directly with Microsoft Project and the Field Service and Customer Service modules of Dynamics 365. To learn more about Project Service Automation in Dynamics 365, visit our website.

Price: $95 per user/month

Microsoft PowerApps: Many times off the shelf apps may not meet all of your business’ unique needs. With Microsoft PowerApps, users can custom build their own apps. Users can easily build the business apps they need and customize the apps they are already using. With Microsoft PowerApps and Microsoft Flow, users are enabled to create, modify, publish, and leverage mobile apps based on the data captured in their Dynamics 365. To learn more about Microsoft PowerApps and to see some examples of customers that are transforming their businesses with PowerApps, click here.

Dynamics 365 for Finance and Operations (Formerly Dynamics AX): Dynamics 365 for Finance and Operations brings together ERP, business intelligence, infrastructure, compute, and database services in a single offering. Dynamics 365 for Finance and Operations is available in three different deployment options: Cloud, Hybrid, and On-premise. Run smarter with connected operations. Improve operational procedures, simplify resource management, accelerate product delivery, and increase quality and customer satisfaction. To learn more about how you can transform your operations, click here.


$190 per user/month for Unified Operations Plan (includes Finance and Operations, Retail, and Talent)

$210 per user/month for Dynamics 365 Plan (includes Finance and Operations, Retail, Talent, Sales, Customer Service, and Project Service Automation)


Dynamics 365 Plans and Pricing

Dynamics 365 is sold in 4 different plans.

  • Customer Engagement Plan (formerly Plan 1)
  • Dynamics 365 Plan (formerly Plan 2)
  • Unified Operations Plan
  • Separate Applications

So, what does each plan entail and what are the costs of each? Let’s take a closer look.

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Customer Engagement Plan

This plan includes many useful Apps such as Sales, Customer Service, Project Service Automation, andField Service. Also included in this plan are access to Microsoft Social Engagement, Dynamics 365 Marketing App, and Microsoft Power Apps.

Full User: $115 per user/month

Team member: $8 per user/month

The Customer Engagement Plan offers tiered pricing according to the number of users an organization purchases. The user price decreases as the number of users a company licenses increases. The pricing is as follows:


                            Tiered Pricing for the Customer Engagement Plan

                                                            Per user/month

 1-99 users $115
 100-249 users $90
 250-499 users $80
 500-999 users $70
 1000+ users $60


Dynamics 365 Plan

In this plan, users get access to all Apps in the Customer Engagement Plan plus Dynamics 365 for Operations.

Unified Operations Plan

This is simply the Dynamics 365 Operations application. The Operations app includes apps such as Finance and Operations, Retail and Talent. Also included is access to Microsoft PowerApps.

Full User: $190 per user/month

Team member: $8 per user/month

*Also under this plan, there are there are two optional user licenses that you can purchase, Operations Activity and Operations Device.

Operations Activity: With this app, users get access to improve invoices, as well as creating or editing certain items for warehousing, receiving, production, shipping, and sales.

Cost for this plan is $50 per user/month.

Operations for Devices: If your company uses mobile devices in its daily operations or you have several employees using the same device, this plan may be for you. With this plan, you have the ability to license devices, such as inventory control devices in a retail store, call center computers, or warehouse scanners. With this function, you make Dynamics 365 available to all employees.

Cost for this plan is $75 per user/month.

Choosing the Right Dynamics 365 Licensing Option

enCloud guides you through the process of finding and purchasing the licenses that best fit your organization’s needs. When comparing different Dynamics 365 licensing options for your business, there are basically a few things to take into consideration.

  • Which plan best meets your needs? What functionalities do you need? Are you looking for a CRM solution, an ERP solution, or one that encompasses them both? Is a plan the best way for you to go or would your needs be better met by purchasing Apps individually?
  • How many users will need access? And at what level? There are many options available within each plan or App in terms of this. The different user options are as follows:
  • Full Users – These users have access to all the features.
  • Team Member User – For those users that don’t need access to all the functions.
  • Operation Activity Users (only available in the Unified Operations Plan) – These users can perform transactional tasks related to Finance and Operations.

Dynamics 365’s cloud-based, integrated app platform model means that organizations no longer need to keep business data siloed in separate systems (and devote precious time to reconciling and processing that data). Dynamics 365 apps deliver visibility and analysis in one end-to-end platform.

Dynamics 365 licensing doesn’t have to be confusing. To assist you in estimating your monthly licensing costs, we have built a page that explains the most common licensing plans along with an interactive calculator.

Dynamics 365 pricing is relatively straightforward and always lower than Salesforce. However, there are different levels of Dynamics 365 licensing and choosing the right license for your users can save thousands of dollars per person per year.

How Can We Help You?

enCloud9 is a Microsoft CSP partner and can advise you on acquiring Dynamics 365 licenses at the most flexible terms. We will advise you to ensure that you purchase the right plans for your users so that you are not paying a penny more than needed. Talk to us today to find the right licensing mix for you!

Access our interactive calculator here: https://www.encloud9.com/dynamics-365/dynamics-365-pricing/

Watch the Video:  http://bit.ly/2NEG5rl

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