Microsoft Dynamics 365 and Power Platform experts providing comparisons and opinions for the CRM selection process.
Microsoft Mechanics is a YouTube channel that appeals to power users and developers on Microsoft Products. In this recent video, Luis Camino demonstrates how PowerApps and can be used to build custom Line of Business (LOB) apps which integrate Dynamics 365 data and processes with other applications.
Dynamics 365 Enterprise Subscriptions includes PowerApps. We have used it to build a custom app for a client to be used by their Field Service team to track site visits. This differs from the traditional Dynamics 365 Tablet and Phone app in that PowerApps allow their technicians to use an application that focuses directly on the task at hand. The app is specific to their need to access work orders, update information on the work orders and then submit the work orders at the end of their visit. The Dynamics 365 Tablet and Phone app would have more distractions for the technicians - sales, marketing etc are included by default.
Luis demonstrates several apps including a Customer Survey app to track customer sentiment and a custom sales app:
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