Updated March 22, 2021 · Originally published August 19, 2016

Businesses turn to CRM solutions to provide the convenience and service customers expect from companies. Many organizations shift to an everything-as-a-service model as products become more complex and consumers expect lasting partnerships with businesses, according to the Microsoft Dynamics CRM 2016 Spring Wave announcement. The new Microsoft features available through the company's most recent update provide companies with a complete end-to-end solution to perform numerous service tasks quickly or to tackle complex multi-day projects.

One change that's dramatically affected the way businesses perform field service is the Internet of Things. Computerworld detailed how the Microsoft Dynamics CRM 2016 Spring Wave updates can help companies capture data from connected devices and make IoT functionality a part of a centralized project information record. Sometimes, items can communicate when they are in need of repair or upgrade. The Microsoft spring upgrade provides businesses with every bit of data needed to offer consumers self-service, agent-assisted service and on-site service.

There are numerous flexible and scalable features available through the Microsoft Dynamics CRM Spring Wave. A blog post created by The TM Group explained exactly what the technology can do for service providers.

by The TM Group