Articles By: The TM Group

Microsoft Social Engagement

Salespeople today are turning to social media tools to increase their conversion rates. And it's easy to see why: A Heniz Marketing survey of 600 North American B2B professionals, according to Small Business Trends, found that 84 percent of these customers begin their purchasing process with a referral. Many of these referrals very likely come …

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4 reasons small businesses need to immediately adopt CRM

Small business owners have a lot on their plate. Each day they're constantly managing everything from client accounts and lead generation to sales and production. And, if they don't have a financial professional on board, these owners may even handle all of the financial work. To grow their companies, owners really should look to streamline …

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5 ways CRM can improve employee performance

If your employees' productivity has dropped off, you need to fix the situation immediately because these problems typically don't resolve themselves. A CRM solution like Microsoft Dynamics 365 for Sales can help this issue. Microsoft Dynamics 365 for Sales, Marketing and Customer Service is a robust CRM (customer relationship management) tool that can solve a …

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Microsoft Dynamics 365’s CRM helps gain customer understanding

Microsoft Dynamics 365’s CRM offering gives a wide range of businesses the ability to understand customer data at a deeper and more complete level than legacy systems. The wide-ranging benefits offered by Dynamics 365’s CRM components are exemplified in how the CRM solution helped the National Basketball League's Portland Trail Blazers create deeper connections with …

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3 ways to transform your business

If you're looking to make changes to your business, take a look at Microsoft Dynamics 365. This robust, easy-to-use system eliminates data silos from your company, which improves the transfer of data and the flow of communication within an organization. Managers will also love Microsoft Dynamics 365's adaptability. C-Suite executives have enough to worry about …

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Microsoft Dynamics 365’s CRM components solves some of your office’s greatest challenges

Microsoft Dynamics CRM, or Microsoft Dynamics 365 as it is now known, gives companies the ability to quickly solve many of their most challenging problems. CRMs, in general, sync different portions of a business (sales, marketing, services) so they can easily access the same information in real-time from one centralized solution. While Microsoft Dynamics 365 …

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CRM solutions remain enduringly popular but proper use is critical

CRM solutions are a time-tested answer to many long-term concerns of businesses around customer interactions and sales. Managing those relationships - the core value proposition of CRM software - helps businesses improve operations by streamlining areas of inefficiency and making more informed determinations about the state of interactions with customers. To fully reap the benefits of …

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Increase employee engagement with Microsoft Dynamics 365

One of an entrepreneurs' number one business goals is to increase revenue. However, to do so, these business owners need to also increase employee engagement so workers are more efficient and productive. Employees struggle to be productive when they're not engaged in their workplace. There are many ways to increase employee engagement, but here's one …

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Microsoft Dynamics 365 and The Internet of Things (IoT)

The Internet of Things (IoT) provides a variety of opportunities for business software users. Companies that utilize ERP and CRM solutions often look for information sources to feed into the systems that will give employees and decision-makers a 360-degree view of daily operations. Now that employees can carry connected devices and report activities from the …

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Give your salespeople a break today, implement a CRM solution

It's not easy being a salesperson. To increase sales, these professionals have to conduct a number of tasks throughout the day. These typically involve staying updated on the company's latest product and service upgrades and operational changes while also following up on hot and cold leads. This amount of work and a dependence on commissions …

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