How to Back Up the Encryption Key for Your CRM Organization

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Is it time for a CRM check-up?With the arrival of Microsoft Dynamics CRM 2015, I wanted to reiterate the importance of backing up the encryption key for your CRM organization. Beginning with CRM 2013, data encryption was enabled by default on new and upgraded organizations.

When upgrading, moving, or restoring your CRM organization, it is important that you know this encryption key. Without it, you may not be able to access any encrypted data. Inbound \ outbound email in particular will be affected by this.

The list of encrypted data can be found here.

If you lose your encryption key, you will have to delete the existing encrypted content prior to being able to choose a new encryption key or work with existing encrypted data (i.e. the stored email passwords).

How to back up your encryption key:

As a user with the System Administrator security role, complete the following 4 steps:

    1. Go to the Settings area and select Data Management
    2.  Select the Data Encryption
    3.  Mark the Show Encryption Key option to view your current key
    4.  Store this key in a secure location


After restoring or moving your organization, you can go back to the same screen and enter your current encryption key to reactivate data encryption.

View detailed information on changing and copying your encryption key.

 -Nick Schlepp, Technical Consultant for InterDyn Artis

For more Microsoft Dynamics CRM tutorials and best practices, visit our CRM blog.

by InterDyn Artis

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