2013 was a watershed year for Microsoft Dynamics CRM and the buzz was reflected on the award-winning Customer Effective Blog. We had a quarter of a million unique page views of our blog, and many more after posts were picked up by our syndication partners. Readers on average spent almost four minutes on each page - which seems to imply we are still offering something of value to the community. Unlike a typical industry blog, our posts come from front line CRM professionals; not professional writers paid to aggregate CRM news. All of our team members are encouraged to share the experiences and customer challenges they encounter every day.
Below is a list we compiled of our top blog posts from 2013. What does this list teach us? First of all, the Microsoft CRM community is very interested in the 2013 changes and really want to know how the new-look CRM compares to other products in the market. Secondly, many readers are still using this blog as a technical resource. The majority of all hits to our blog are for posts related to the day-to-day use and administration of Microsoft Dynamics CRM. New this year, there was more interest than ever about Customer Effective’s CRM solutions, tools, and frameworks.
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