Windows 8 and Microsoft Dynamics CRM: Shaping the Future of CRM Applications

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During the Microsoft Dynamics Convergence conference last month, Microsoft gave us a preview of what is coming in future CRM releases.  One exciting design theme that will be started in the “R9” (Q4 2012) and continue with future CRM releases is the Metro design and ability to merge in nicely with Windows 8.  Three major principles of the metro design fit right into the concepts that make a great CRM:


1.  Delight, don’t disrupt

Easy to use and adopt

Bring people and teams together

2.  Give versus Get

Notifications and actions

Exploration and insights

3.  Purposed Experiences

Contextual and meaningful applications

Across screens, devices, and applications


The Metro design is sure to carry over very well with Microsoft Dynamics CRM design concepts.  CRM is an ideal business application to take advantage of the Windows 8 tiled layout and push content to the tiled application page.  Also the uniform layout across device types will be easy for business users to pick up any device type and quickly be productive.  The layout that was previewed was very clean and crisp; that is sure to delight business users looking to not sort through mounds of information.

 Giving users the ability to easily see information in “tiles” on their start page will be a great advantage over other CRM platforms.  Having the ability to see this information without needing to fully log into a CRM application is one of the top requests we receive from customers.  Here is a sneak peek of some CRM and Dynamics concept screens that were shared at Convergence.

Windows View of CRMWindows View - CRMWindows View - CRM Dashboards


As a Microsoft Dynamics CRM Certified Gold Partner, it’s great to see Microsoft continually invest in and improve its products and services.     I can’t wait to see the results of R9 at the end of Q4.  I'd love to hear your thoughts about the direction Microsoft is taking on this.

 By Ledgeview Partners – Wisconsin based Microsoft Dynamics CRM Partner serving the Midwest and Heartland regions

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