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RSM US LLP

Microsoft Dynamics CRM Tip – Outlook Client: Both CRM and Outlook Ribbons Disappear

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Symptoms
The Outlook and CRM ribbons disappear from Microsoft Outlook when you use the Microsoft Dynamics CRM Client for Microsoft Office Outlook.

After you install the Microsoft Dynamics CRM Client for Microsoft Office Outlook and then locate the Microsoft Dynamics CRM folders in Microsoft Office Outlook 2010, the Outlook and CRM ribbons disappear. Additionally, the Office Outlook ribbon does not reappear unless you disable Microsoft Dynamics CRM.

Reason
This behavior may occur because of registry keys that are left over from an earlier version of Microsoft Outlook.

Solution
Warning: Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require you to reinstall the operating system. Microsoft cannot guarantee that these problems can be resolved. Change the registry at your own risk.

To resolve this problem, follow these steps:
1. Exit Outlook.
2. Click Start, click Run, type regedit, and then click OK.


3. Locate the following registry subkey:

HKEY_CLASSES_ROOT\TypeLib\{2DF8D04C-5BFA-101B-BDE5-00AA0044DE52}

4. Right-click the 2.4 registry key, and then select Export. Save the export to your desktop to create a backup.
5. Right-click the 2.4 key again, and then select delete.
6. Start Outlook.

RSM has implemented Microsoft Dynamics™ CRM solutions from the basic "out of the box" model to a complex architecture featuring automation, dashboards, system integration, and custom development.  Our consultants bring expertise from various industry backgrounds from teams which possesses a diverse skill set in software, hardware, customization, configuration, data management, and data integration.  If you are interested in learning more about RSM and how we can help with your CRM system, contact us for a CRM Rapid AssessmentSM

By Sarah Champ, RSM –  Microsoft Dynamics CRM Partner with offices in New Jersey and Minnesota

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