Of course, Dynamics CRM tracks more than sales information. Using the marketing module, users can see the marketing and sales funnel, campaign responses, referral information, etc. With add-on tools like SalesFUSION, every email sent can be tracked in Dynamics CRM as well as web activity such as click-through, bounces, average time per visit initiated by a contact or lead in your Dynamics CRM system on your website or through your e-mail messages. Social media mentions by your contacts can be tracked with accelerators for Dynamics CRM as well.
When you use the Dynamics CRM service module, Dynamics CRM users can track cases by customer, contract, resolve rate, average wait time, etc. With some of the Dynamics CRM adaptors, you can encourage your customers to open support cases online and have them integrate directly into a queue in Dynamics CRM to be worked immediately by your support team.
Contact Crestwood Associates about linking your Dynamics GP system with your Microsoft Dynamics CRM system.
Crestwood Associates holds a Microsoft Partner Network Gold Enterprise Resource Planning (ERP) competency with over thirteen years of experience serving