A product page can show you the features. Customer reviews show you whether those features actually make fieldwork easier. Key Takeaways Microsoft Marketplace and G2 reviews show how a Dynamics […]
About Microsoft Dynamics CRM
In Episode 7 of our Customer Engagement Reimagined: Practical Innovation for the Modern CRM series, we looked at how organizations are turning customer service from a reactive function into a […]
Marketing automation has always promised to make it easier to deliver the right message to the right person at the right time. As the technology behind that promise becomes more […]
The phrase "garbage in, garbage out" has been around for decades, but it remains one of the simplest ways to explain why some Dynamics 365 environments deliver value while others […]
A customer starts with a website chat, moves to WhatsApp, receives an SMS reminder, and later contacts support again. For the customer its one conversation with one business. For the […]
For years, Dynamics 365 and Power Platform customers have planned around a familiar rhythm: wait for the next release wave, review upcoming features, assess their impact, and prepare the business […]
If someone asked you right now how many duplicate records are sitting in your Dynamics 365 CE environment, could you answer with a number? Not a guess. Not "probably not […]
Quick Answer: Kanban Board helps turn Dynamics 365 CRM data into a more actionable workflow by letting users see records in context, move them through process stages, and take related […]
Copilot Studio agents in Dynamics 365 Customer Service have shifted fast. Twelve months ago, most organizations were still evaluating whether agentic AI was real. Today, those organizations are asking a […]
It’s one of the most common patterns we see. A company spends weeks evaluating CRM systems—comparing pricing, watching demos, debating features, and narrowing down vendors. Eventually, they choose a platform […]
In Episode 7 of our Customer Engagement Reimagined: Practical Innovation for the Modern CRM series, we looked at how organizations are turning customer service from a reactive function into a […]
Marketing automation has always promised to make it easier to deliver the right message to the right person at the right time. As the technology behind that promise becomes more […]
The phrase "garbage in, garbage out" has been around for decades, but it remains one of the simplest ways to explain why some Dynamics 365 environments deliver value while others […]
A customer starts with a website chat, moves to WhatsApp, receives an SMS reminder, and later contacts support again. For the customer its one conversation with one business. For the […]
For years, Dynamics 365 and Power Platform customers have planned around a familiar rhythm: wait for the next release wave, review upcoming features, assess their impact, and prepare the business […]
If someone asked you right now how many duplicate records are sitting in your Dynamics 365 CE environment, could you answer with a number? Not a guess. Not "probably not […]
Quick Answer: Kanban Board helps turn Dynamics 365 CRM data into a more actionable workflow by letting users see records in context, move them through process stages, and take related […]
Copilot Studio agents in Dynamics 365 Customer Service have shifted fast. Twelve months ago, most organizations were still evaluating whether agentic AI was real. Today, those organizations are asking a […]
It’s one of the most common patterns we see. A company spends weeks evaluating CRM systems—comparing pricing, watching demos, debating features, and narrowing down vendors. Eventually, they choose a platform […]