Articles By: Preact CRM - Microsoft Dynamics UK Gold Partner

8 Improvements Arriving in Microsoft Dynamics CRM 2015 Update 1

Microsoft has confirmed its next update for Dynamics CRM will be released in Quarter 2, 2015. No other CRM provider can match Microsoft's investment in research and development and that is reflected in the breadth of enhancements in this latest update! Here's our pick of 8 Dynamics CRM Online improvements arriving soon... #1 New CRM Navigation   The most visual …

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Previewing New CRM Navigation for Microsoft Dynamics

The Microsoft Dynamics CRM navigation menu is changing! During Convergence 2015, Microsoft unveiled a refreshed navigation for Dynamics CRM with the release of CRM 2015 Update 1 in Q2 2015. Also, for the first time database administrators can personalize the colour scheme of their database! In CRM 2015 Microsoft added global search and advanced find to …

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CRM Systems: If You Build It, Will They Use It? [Download CRM User Adoption Guide]

Organisations pour tremendous amounts of time, resources and money into Customer Relationship Management (CRM) systems with high expectations of increased sales, better customer service and improved operating efficiency. Leading CRM solutions like Microsoft Dynamics deliver on those goals – but only if one key component is accomplished: user adoption. Ask yourself these two questions:   How …

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Demonstrating What’s New in Microsoft Dynamics CRM 2015

CRM 2015 is here! If you’ve already updated to the new version or are planning to upgrade to Microsoft Dynamics CRM why not take a look at our demonstration to see what’s new? In a recent web presentation, our Technical Operations Manager, Ian Mennie demonstrated the latest CRM 2015 features and application enhancements for existing …

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35 Examples How Dynamics CRM Benefits Sales Teams

Achieving Growth Targets 1. Goal Management Sales teams need to know how they’re performing in comparison to their sales goals. Are they on track? If not, how much is the shortfall? Microsoft Dynamics CRM benchmarks performances against key sales performance indicators to inform sales directors, managers and other sales professionals with easy to follow charts …

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Why Social Media Matters to Sales Teams

Social Media is widely accepted as an essential tool for marketing teams and customer service teams, but when it comes to sales teams the uptake has been slow. With potential customers typically being as much as 70% of the way through the sales cycle before they first make contact with your sales teams, it’s time …

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Why You’re Never Done With CRM User Adoption

It’s often a factor that’s significantly overlooked, yet a one so important that the entire success of a CRM strategy depends on it - user adoption. Businesses often make the mistake of believing that implementation of a CRM application is sufficient to deliver results but the simple truth is that it doesn’t even come close. Technology …

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The 11 Step Plan for CRM Success

There are some statistics for CRM that give it a bad reputation: “70% of CRM initiatives fail to achieve their expected objectives” - source Cap Gemini Ernst & Young “90% of businesses can’t show a positive return on CRM” - source Meta Group “75% of CRM initiatives fail to substantially impact the customer experience” - source …

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