Articles By: Customer Dynamics

5 Minute Microsoft CRM Overview

Are you wondering whether CRM is right for you and your company? Are you not quite sure exactly what a CRM system should do and how it is beneficial? The following short video will provide a high level overview of the key functionality that Microsoft Dynamics will provide. Learn more here.... by Customer Dynamics

Why CRM?

Many people ask the question, Why CRM? What is CRM going to do for me and my company? The following short video will explain how CRM will Increase Revenue, Increase Efficiency and  Decrease Risk.  Learn more here.... by Customer Dynamics

Microsoft Dynamics CRM + Office 365 Power BI

Microsoft Dynamics CRM now has an add-on to SQL Server called Power BI and allows for multiple layered Business Intelligence functions. This functionality allows for map manipulation, CRM data integration, SharePoint integration, mobile functionality and many other features. Read more here......

Measuring CRM User Adoption with Google Analytics

User adoption determines whether a CRM implementation was a success or failure. A key to user adoption is support and nurturing from management. In order for management to appropriately support adoption, it needs to know if and how users are using the system. For this reason, we set up Google Analytics on CRM implementations so …

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