The Microsoft Dynamics CRM Online 2016 update offers many valuable features to its users. Microsoft recently released the CRM software's first improvements, Update 1 and Service Pack 1. The additions take an effective CRM solution and make it even more useful, providing more features in the realms of productivity, service, mobile use and analysis. The benefits are broad enough to apply to businesses in a wide range of industries, and many focus on better management and connectivity between the many different aspects of operations Microsoft Dynamics CRM offers.
Microsoft added in-app help tailored to specific users and roles, a learning system that includes access to categorized topics as well as videos and e-books. Enhanced collaboration via Microsoft Office 360 boosts productivity, while tools for the management of project-based sales increase visibility and improve final results across a variety of metrics. Other improvements offered in the update include field service management, allowing business leaders to better manage technicians responding to service calls, and a rich offline mobile experience that allows for creating and editing records in a direct, straightforward manner.
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