Fixing the Microsoft Dynamics 2013 Outlook Connector After upgrade

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This is just a quick tip. Hopefully I can save you the time I spent on the phone with Microsoft support.

The Dynamics CRM 2013 Outlook Connector is not compatible with Windows 8.1 and IE 11. You cannot connect.

I was originally told this would be fixed with the Windows 8.1 Update, but after applying it via MSDN, the problem remained.

It is fixed for me now, the steps I took were:

  1. Install the Update Rollup 2 for Microsoft Dynamics CRM 2013:
  2. Remove and re-install the Microsoft Online Services Sign-In Assistant

That fixed it for me!

by Steve Mordue, Forceworks

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