Microsoft Dynamics CRM out of the box has many overlooked features including the ability to customize the product down to the field level. Due to the customization possibilities, I would prefer to think of CRM as a platform to allow your business to grow way beyond the sales cycle.
Business models are not static and your
But enough of the technical stuff; whether your business involves services or manufacturing, Fortune 500 or less than 25, Microsoft CRM will work for you. And the capabilities do not stop with the sales cycle. I like to think of Microsoft Dynamics CRM 2011 as a platform to help you gain insight and knowledge to move your business forward.
Alan Coopersmith, Sr. CRM Consultant. InterDyn AKA,