Top 10 CRM Software Blog Posts of 2021

Our CRM Software blog posts provide a great place for collaboration. Here we keep up-to-date on new software features, system upgrades, and helpful tips and tricks to keep our businesses moving forward.

What blog post topics were especially appreciated during the 2021 calendar year? Take a look at the five most popular articles based on quality score, and the most popular based on traffic.

Top 5 Posts Based on Quality Score

Quality score takes into account reader engagement, writing style, and more. Here are the five posts with the highest quality score in 2021:

1) How to Build a Customer Journey Map with Microsoft Dynamics
By emfluence Marketing Platform
A customer journey is the process a potential buyer takes toward becoming a customer. Learn how to map that journey in Microsoft Dynamics to optimize your marketing campaigns and generate more business.

2) How Microsoft Azure DevOps and Dynamics 365 CRM Work Together to Improve Service Responsiveness
By JourneyTEAM
Speed up your support team response times and solve tech problems quicker with Azure DevOps. Discover the ways this application amplifies case management capabilities and creates work items to help improve service responsiveness.

3) Overview of Case Management in Microsoft Dynamics 365 for Customer Service
By Ryan Plourde, Crowe
Case Management in Microsoft Dynamics 365 helps organize the process of customer issue complaints. Keep track of each step taken from when the issue is reported to its resolution. In this post see an overview of how Case Management works and the high level benefits it offers.

4) How to Setup a Dynamics 365 integration with SharePoint
By Connecting Software
SharePoint offers numerous benefits, including superior document management and tons of extra storage. Microsoft provides a native SharePoint integration in Dynamics 365. It’s easy to use and the set-up is straightforward. See step-by-step instructions on how you can integrate Dynamics 365 with SharePoint.

5) 5 Reasons Why You Should Choose a Microsoft Gold Certified Partner
By HSO
When choosing a Microsoft partner, it’s important to analyze your options. Do they really have what it takes to get the job done right? Discover what the different vendor “certifications” mean, which ones are truly important, and why choosing a Gold Certified Partner is always going to get you the best results.

Top 5 Posts Based on Traffic

Now let’s take a look at the most popular posts of 2021, with these 5 posts receiving the most traffic.

1) How to Build a Customer Journey Map with Microsoft Dynamics
By emfluence Marketing Platform
A customer journey is the process a potential buyer takes toward becoming a customer. Learn how to map that journey in Microsoft Dynamics to optimize your marketing campaigns and generate more business.

2) Create an SSRS report for Dynamics 365 – Part 1
By AhaApps
Even for veteran Microsoft Dynamics 365 users, creating an SSRS report can be a challenge. This post covers the process with step-by step instructions and screenshots, so you can follow along.

3) How Microsoft Azure DevOps and Dynamics 365 CRM Work Together to Improve Service Responsiveness
By JourneyTEAM
Speed up your support team response times and solve tech problems quicker with Azure DevOps. Discover the ways this application amplifies case management capabilities and creates work items to help improve service responsiveness.

4) My Love-Hate Relationship with Microsoft Dynamics CRM
By Steve Pestillo, P2 Automation
Hear from Steve Pestillo, a certified Microsoft Dynamics consultant, as he reflects on the ups and downs of Microsoft Dynamics’ CRM journey, from Dynamics CRM 3.0 to today. Learn why he’s proud to associate his name with their latest system, Dynamics 365.

5) Console Application For Microsoft Dynamics CRM
By AhaApps
Updating legacy data for Microsoft Dynamics CRM can come with several challenges, the main one being the discrepancy with the date/time fields. Discover the solutions to getting the OP record sorted out with the correct ST, ET matching the opportunity record.

Congratulations to all of our 2021 top authors. We are so grateful for the timely material you’ve provided for us over the last year. We’d especially like to recognize emfluence Marketing Platform and JourneyTEAM who each were featured in the the top quality and most visited posts of 2021. Also AhaApps, who produced multiple articles that were most visited in 2021’s top 10 blog posts.

Ready for 2022 

We are so grateful to be connected to the CRM community through these blog posts. As we move into 2022, we look forward to sharing more knowledge and keeping you up-to-date as we continue growing together.

CRM Software Blog writer, www.crmsoftwareblog.com

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