When considering better
The Customer Service functionality in Power-CRM will enable your team to provide world-class customer service & support by incorporating Customer Service tools that can be used by any business to manage service from inquiry to resolution such as:
Full Case/Ticket Management:
Power-CRM’s powerful yet simple to use Customer Service tools will help you provide awesome support. You can manage issues, questions even onsite service with end-to-end case/ticket management.
Service Level Agreements:
Power-CRM has simple yet very effective SLA tools. Set your requirements for initial follow-up on tickets/cases as well as the goal for case/ticket resolution time. Automatic notifications when cases/tickets are not being updated timely. Automatic tracking of KPIs like average initial response time, average resolution time, top issues, and more.
Proactively request feedback on customer experiences using the survey module. Automatically send surveys after cases/tickets are closed or on a schedule. Send surveys automatically based on virtually any condition (when a sales opportunity is won, when there is no activity in an account for X time, etc) Automatically escalate responses based on the customer feedback. Analyze customer satisfaction using powerful reports/dashboards.
Give customers the ability to self-serve with our included customer portal. Control access by account and by contact allowing you to secure information at every level. Customers can create or update cases/tickets, update account or contact info, access information like forms, spec sheets, etc. Future more, you can even provide account-specific reports/dashboards using
Posted by iCepts Technology Group, Inc. a