There was a time when Customer Relationship Management, or CRM, was the exclusive domain of the sales team. Salespeople were the liaison between the customer and the business. Those days have come to an end—to meet customers’ expectations today requires input from across the company.
In this white paper, we’ll show you 12 ways a business solution from Microsoft puts the power of data in your employees hands to build customer relationships. With familiar tools, integrated communication and connected resources, you can also make a leap in productivity that will drive profits. Download now to get started.
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