Dynamics CRM for Professional Services

Microsoft Dynamics 2021 release wave 2, an overview: Part 2

Continuing with our snippet of the Microsoft Dynamics 2021 release wave 2, we will be highlighting the rest of the capabilities and the new features and updates of the release. This second release wave of the year offers hundreds of new features and enhancements, demonstrating Microsoft’s continued investment to power digital transformation for their customers and partners. …

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Microsoft Dynamics 2021 release wave 2, an overview: Part 1

The Dynamics 365 and industry clouds release plan for the 2021 release wave 2 describes new features releasing from October 2021 through March 2022. Here’s a brief snippet about their release plan regarding the various new feature across Dynamics 365 applications. In this blog, we have highlighted a selection of the latest announcements for Dynamics 365. This information is …

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How to resolve the issue with the display of Dynamics 365 organization

We recently performed an update on our Dynamics 365 organization and once that was done, I encountered a very peculiar issue. When I logged into the Dynamics 365 instance, I was greeted with a tab which looked like this:   The Organization loaded in the new window which popped up and in the tab on …

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How to create an impactful fan experience in sports with Dynamics CRM?

For a salesperson, every day is game day. Sports organizations are always looking to increase ticket sales for both game and non-game day events. They’re in a perpetual contest with the increasing venue costs and the overwhelming pressure to sell out their sports arenas, stadiums. Understandably different events attract a variety of demographics, making it …

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Microsoft Dynamics 365 Quick Search Functionality

How to change the behavior of Dynamics 365 quick search functionality? Background: In Dynamics 365 we can search for records based on some fields in the quick search box shown in the below image. When a user searches for a record it will show up records in the “All Active” view. The columns that are searchable and …

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Explained: Why is my image not loading on a custom button?

By Nikhil Rajendran | Reading time 3 mins I had a rather interesting experience with Ribbon Workbench recently. I was given a requirement to create a button in the Account form. The button had a simple URL action whereupon clicking it, it will go to our official website. While the action was performed successfully, the image did …

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Ticket sales management with Dynamics 365 in the Sports Industry

So, how do you prospect? Pulling names out of lists on your laptop? Repeatedly calling past accounts? Customer prospecting is tough for any industry but is a special challenge for professional sports teams trying to sell more tickets. Of late a lot of professional sport’s teams are going in for Dynamics CRM. They are already integrating …

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Comparing Instances in a Microsoft Dynamics 365 Environment

One has to be living under a rock for not knowing the versatility and the scalability feature of Microsoft Dynamics 365 CRM in today’s business environment. Compared to the other CRM products that are available in the market, Dynamics 365 stands out as a highly flexible and comprehensive solution provider. The product can be tailor-made as per …

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Why is Microsoft Dynamics CRM software important for the sports industry?

A sports fan arguably is the ideal client, frequently promoting and communicating about their favorite brand (the team). But using that passion and learning how to manage, communicate and embrace them in a way that can satisfy the team and the fan is easier said than done. Many sports teams rely on CRM software to …

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Attaching an SSRS Report in Dynamics 365

Just being customer-centric isn’t any added value that an organization has to offer anymore. It is a quintessential feature that underlines the ideals of a company. It has been proven that it is cost-effective to retain old customers and one of the best ways of doing that is taking care of them. This could mean …

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