Australia is the sixth largest country in the world by land area. It covers nearly 7.7 million square kilometres. Its population of 26 million people is concentrated in a thin […]
About Microsoft Dynamics CRM
Businesses communicate with customers through multiple channels, WhatsApp, SMS, email, websites, social media, and live chat. But simply being available on multiple channels does not guarantee a connected customer experience. […]
Microsoft Dataverse and Dynamics 365 audit logs give organizations a detailed history of user activity and data changes, but retrieving large volumes of audit data can be slow and API […]
Short answer: Don't import a list of emails into Dynamics 365 as contacts or leads. Create a separate, email-enabled table in Dynamics 365 just for the list. This keeps the addresses fully isolated from […]
Most marketing programs become more complicated as they grow. What starts as a relatively straightforward database of prospects and customers can eventually include multiple product lines, geographic regions, business units, […]
Microsoft's recent changes to Copilot signal an important shift in how enterprise AI should be evaluated. Rather than measuring success by how widely AI is deployed, Microsoft is emphasizing whether […]
TL;DR TMC Global launched in July 2026 as the parent organization for three of the most established Microsoft practices in the channel: Technology Management Concepts (38+ years of CRM and […]
A team asks for an AI agent to prepare account briefings. Another wants an agent to qualify leads. A third needs to automate an approval process that reaches outside Microsoft […]
During Dynamics 365 implementations, one recurring challenge is not creating alerts, but making sure users actually notice and act on them. A sales representative can miss a new lead, a […]
"The aim of marketing is to know and understand the customer so well the product or service fits them and sells itself." Most Dynamics 365 users don't lose deals over […]
Businesses communicate with customers through multiple channels, WhatsApp, SMS, email, websites, social media, and live chat. But simply being available on multiple channels does not guarantee a connected customer experience. […]
Microsoft Dataverse and Dynamics 365 audit logs give organizations a detailed history of user activity and data changes, but retrieving large volumes of audit data can be slow and API […]
Short answer: Don't import a list of emails into Dynamics 365 as contacts or leads. Create a separate, email-enabled table in Dynamics 365 just for the list. This keeps the addresses fully isolated from […]
Most marketing programs become more complicated as they grow. What starts as a relatively straightforward database of prospects and customers can eventually include multiple product lines, geographic regions, business units, […]
Microsoft's recent changes to Copilot signal an important shift in how enterprise AI should be evaluated. Rather than measuring success by how widely AI is deployed, Microsoft is emphasizing whether […]
TL;DR TMC Global launched in July 2026 as the parent organization for three of the most established Microsoft practices in the channel: Technology Management Concepts (38+ years of CRM and […]
A team asks for an AI agent to prepare account briefings. Another wants an agent to qualify leads. A third needs to automate an approval process that reaches outside Microsoft […]
During Dynamics 365 implementations, one recurring challenge is not creating alerts, but making sure users actually notice and act on them. A sales representative can miss a new lead, a […]
"The aim of marketing is to know and understand the customer so well the product or service fits them and sells itself." Most Dynamics 365 users don't lose deals over […]