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Posts Tagged ‘yammer’

Dynamics CRM 2015 Outlook Client: The Top 5 Reasons to Roll it Out Today

Dynamics CRM 2015 essentially comes in three different user interfaces: the CRM web, the Outlook Client and the CRM mobile app.  The user’s experience is highly dependent on how they choose to access their CRM data.  At AKA, we spend a lot of time considering how to best configure the user experience within these different […]

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Tap Into Social Media

There is a lot of chatter that you can listen to from prospects and customers in the wide world of social media.  The trick is turning information in data you can use and tapping into those conversations that can win the trust and loyalty of new and repeat customers.  The world of social media may […]

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CRM 2013 Frequently Asked Questions Update #2 (Mobile & Collaboration)

Over the last few months, I’ve written a series of blog posts covering many of the exciting updates coming to Microsoft Dynamics CRM 2013 and Microsoft Dynamics CRM Online Fall ’13, which I promised to update as soon as new information became available.  Well, earlier this week, Microsoft published the official Dynamics CRM 2013 Release […]

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Achieving Inbox Zero with Microsoft Dynamics CRM, Yammer, and Other Tools

First in a series about Outlook productivity for Microsoft CRM users I had an unusually relaxing Memorial Day weekend.  Not because we took in a baseball game or enjoyed a cookout or stared at the ocean.  Just before the weekend started late Friday afternoon, I enjoyed the rare sight of  Inbox Items: 0.  It took […]

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Considerations for Yammer + Microsoft Dynamics CRM Integration

Yammer integration with CRM allows users to collaborate on customer and opportunity records within the UI of both platforms.  Yammer users are alerted to deal updates and changes to customer statuses regardless of their access to MSCRM.  Users of Microsoft CRM are able to post relevant customer information to Yammer from inside CRM records.  Below […]

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How Microsoft Dynamics CRM Will Use MarketingPilot, Netbreeze, and Yammer to Support the New Customer

Customer buying cycles are radically changing, and CRM software has to evolve to keep up. In an interview at Convergence 2013, Seth Patton, Senior Director of Marketing for Microsoft Dynamics CRM gave his thoughts on customer buying trends, the changing role of marketing, and how Microsoft Dynamics CRM plans to embrace these changes with the […]

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News from Convergence 2013: What Dynamics CRM Users Should Know

Microsoft presented plenty of Dynamics CRM details, updates, and insights at last week’s Convergence conference, and we wanted to share our thoughts on how this information can be of use to current Dynamics CRM users. MarketingPilot will present Dynamics users with new marketing automation options Microsoft’s acquisition of MarketingPilot brings a broad marketing automation package […]

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Microsoft and Yammer Announce Deeper CRM Integration at YamJam ’12

At the first ever YamJam conference today, Yammer executives announced a major upgrade for the integration between Yammer and Microsoft CRM.  David Sacks, Yammer founder and Microsoft Corporate VP, noted the development was part of Yammer’s Enterprise Graph, which provides a standard set of social components that aims to solve the problem of social network sprawl. […]

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