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Microsoft Dynamics 365 & Dynamics CRM experts provide reviews and opinions to aid professionals with the Dynamics 365 selection process.


Posts Tagged ‘Voice of the Customer’

Microsoft CRM Voice of Customer integrated with Dynamics Portals

Microsoft CRM 2016 online comes with free Voice of the Customer survey to gain valuable feedback from your customers about the products and services your company provides. The survey solution is installed from Microsoft Office 365>Manage all CRM Online instances>Solutions. Dynamics Self-Service Customer portal comes with free integration to the Microsoft Survey. The Survey can […]

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14 Things We Love About Voice of the Customer Surveys

  Voice of the Customer is a new survey tool for Dynamics CRM Online to gather feedback and gain customer insight. By deploying Voice of the Customer you’ll have access to amazingly powerful, yet flexible survey functions within CRM. Here are just a few of things we love: Create themes specific to each survey that reflect your […]

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Survey Says…..Another Satisfied Customer!

Your business isn't a game show, but surveys are vital as a barometer of how your organization is taking care of your customers. Microsoft Dynamics CRM 2016 Online offers a Preferred Solution called Voice of the Customer. This is an automated customer feedback system tied to CRM. In a common customer service scenario, a customer […]

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How to Get Started with Voice of the Customer in Microsoft Dynamics CRM 2016

  The 2016 CRM update brought with it a lot of changes that will really help you drive business this year. One of these changes is a feature called Voice of the Customer. Basically, what this feature does is help you gather customer feedback so you really understand what's resonating with your clients.   Once […]

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